Dispatcher/CSR

Dispatcher/CSR Fresno, CA Job Details Full-time $18 - $25 an hour 18 hours ago Benefits Paid training Health insurance Dental insurance Vision insurance Opportunities for advancement Life insurance Qualifications Bilingual Record keeping Spanish Phone communication Customer service Administrative experience High school diploma or GED Dispatching Analysis skills Task prioritization Data entry Organizational skills CRM system proficiency Productivity software Appointment scheduling Communication skills Entry level Progress tracking (project management tasks) Customer complaint resolution Client interaction via phone calls Full Job Description Are you a people person with a knack for keeping things running smoothly? Grandmark Service Company is growing, and we're looking for a Dispatcher & Customer Service Rockstar like YOU!

About Us:

At Grandmark Service Company, we are a trusted leader in the HVAC and roofing industry, committed to providing exceptional service to our customers. We pride ourselves on quality, professionalism, and reliability. We are currently seeking a dedicated and organized Customer Service Representative/Dispatcher to join our team. This dynamic role requires a balance of customer service and dispatch responsibilities, ensuring smooth operations for both our HVAC and roofing services.

Key Responsibilities:

Answer and respond to customer inquiries related to HVAC and roofing services via phone, email, and other communication channels. Schedule and dispatch service appointments for HVAC and roofing technicians based on customer needs, priorities, and service availability. Provide customers with accurate information regarding services, pricing, and scheduling. Monitor the status of jobs, ensuring that technicians are dispatched on time and that any delays are communicated to customers. Manage and update service schedules and dispatch logs to ensure accurate records of all service requests. Collaborate with field technicians to ensure timely and efficient service delivery. Resolve customer complaints and issues with professionalism, aiming for customer satisfaction at all times. Maintain customer records and job details in our CRM system. Assist with administrative tasks related to customer service and dispatching for HVAC and roofing departments. Perform other duties as needed to support daily operations.

Qualifications:

High school diploma or equivalent. Additional certifications in customer service or logistics is a plus. Previous experience in customer service or dispatching, preferably within the HVAC or roofing industry. Strong communication skills, both verbal and written, with the ability to provide clear and accurate information. Excellent organizational and multitasking skills, with a keen attention to detail. Proficiency with Microsoft Office; experience with dispatching or CRM software is a plus. Ability to work efficiently under pressure, handle a high volume of calls, and prioritize tasks. Strong problem-solving skills and a customer-first mindset. Ability to work both independently and collaboratively in a team environment. A positive, proactive attitude and a passion for delivering exceptional service. Spanish speaking (fluent) is preferred but not required. Why Join Us? Competitive salary and benefits package. Opportunities for career growth and advancement in the HVAC and roofing industries. A supportive, team-oriented work environment. Great pay , spiffs , commissions , and fantastic benefits Over 100 hours of company-paid training every year to boost your skills A friendly, drug-free environment with a team that's like family An equal opportunity employer who values YOU! How to

Apply:

If you are ready to join a growing company in the HVAC and roofing industry and have a passion for customer service, we want to hear from you! Please submit your resume detailing your qualifications for the position. Grandmark Service Company is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

Multiple locations