Full Job Description Job Title:

Dispatcher/Office support Report to: Warehouse Manager NX Lifestyle Logistics / NX Lifestyle Freight Forwarding is the lifestyle and luxury vertical of Nippon Express Italia Spa (NXIT). It has a long tradition and consolidated experience in the international shipping, logistics, and distribution business. The Company values include strong attention to our customers, to whom targeted and dedicated solutions are addressed; selected business partners; and highly specialized personnel. We offer a wide range of services along with reliability, adaptability, and flexibility. We take pride in creating a supportive, innovative, and growth-focused workplace where our employees can thrive. We value collaboration, integrity, and excellence in everything we do, and we believe that our people are our greatest strength. To support our team, we offer a competitive benefits package that includes medical, dental, and vision insurance, FSA, HSA, 401K plan with match, paid time off, pet wellness coverage, legal services, critical illness coverage, and additional perks designed to promote health and a work-life balance. Join us and be part of a company where your contributions make an impact and your career can grow. We are seeking a dynamic and highly organized Dispatcher/Office Support professional to join our team! In this vital role, you will coordinate transportation operations, manage communication channels, and support logistical functions to ensure seamless delivery and service efficiency. Your proactive approach will help optimize fleet management, enhance customer satisfaction, and maintain compliance with transportation regulations. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and attention to detail will drive operational success. Duties Coordinate vehicle dispatching using transportation management systems and vehicle dispatch software to assign deliveries efficiently. Manage multi-line phone systems, handle inbound and outbound calls with professionalism, and provide exceptional customer service. Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations, optimize routes, and support transportation planning efforts. Maintain accurate data entry related to shipments, freight details, shipping & receiving logs, and internal communication records. Support supply chain activities by assisting with logistics coordination, shipping schedules, and fleet management tasks. Ensure compliance with DOT (Department of Transportation) regulations by verifying driver logs, vehicle documentation, and safety protocols. Collaborate with internal teams to facilitate smooth communication regarding freight status, road transportation operations, and customer inquiries. Assist the warehouse manager with daily paperwork and reporting. Process shipping bills, packing slips, and receiving logs. Maintain office supplies and keep administrative files organized. Communicate inventory updates between the office and warehouse staff. Requirements Minimum 3 years of experience in a logistics, dispatch, or warehouse role. Strong knowledge of furniture delivery or heavy freight scheduling. Clear communication skills for dealing with drivers and clients. Good computer skills, including spreadsheet and dispatch software use. Strong knowledge of transportation management systems such as Oracle Transportation Management or similar platforms. Familiarity with GPS technology, GIS mapping tools, and vehicle tracking systems. Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting purposes. Exceptional communication skills—both verbal and written—and phone etiquette for managing multi-line phone systems. Understanding of freight logistics, fleet management principles, and road transportation operations. Ability to analyze operational data for process improvements and problem-solving initiatives. Knowledge of DOT regulations related to vehicle operation and driver compliance is highly desirable.

Work Location:

In person Bilingual-Spanish Fulltime The hourly range for this role is from $28.00 to $30.00. However, specific compensation for the role will depend on the experience level. NX Lifestyle Logistics USA INC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Pay:

$28.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Dispatching:

3 years (Required)

Language:

Spanish (Required) Ability to

Commute:

Hayward, CA 94557 (Required)

Work Location:

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