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AppleOne
Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on California data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,202 / year median in California
+8% projected growth
Job Description
Job Summary We are seeking an experienced Dispatcher to support plumbing service operations in a fast-paced, customer-focused environment. This temp-to-hire opportunity is ideal for a well-rounded Dispatcher who enjoys coordinating technicians, managing service calls, communicating with customers, and keeping daily operations running smoothly. This role offers the chance to join a stable, team-oriented environment where strong communication, organization, and problem-solving are valued. The Dispatcher will work closely with field technicians, customers, and management in a role that is essential to service quality, response times, and overall customer satisfaction. Candidates who thrive under pressure, enjoy wearing multiple hats, and take pride in creating a positive customer experience will be a strong fit. Key Responsibilities
- Schedule and dispatch plumbing technicians for residential and commercial service calls.
- Communicate with customers regarding appointments, service needs, arrival updates, and job status.
- Coordinate technician routes and adjust schedules based on emergencies, delays, and changing priorities.
- Answer incoming calls and provide professional, helpful customer service.
- Track technician locations, job progress, completion times, and service updates.
- Assist with work orders, estimates, invoices, and other administrative duties as needed.