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Police Dispatcher
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City of Pasadena
Pasadena, CA (In Person)
$88,119 Salary, Full-Time
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Job Description
Police Dispatcher City of Pasadena - 4.2 Pasadena, CA Job Details Full-time $38.73 - $46.00 an hour 1 day ago Qualifications Typing Full Job Description JOB The Pasadena Police Department is looking for energetic, highly detailed, and effective communicators to join our team of professionals in handling and dispatching 9-1-1 emergency calls for the City of Pasadena. The ideal candidate should be committed, conscientious, and motivated to help people and provide excellent customer service to both external and internal customers. Police Dispatchers currently work a 3/12 work schedule that includes nights, weekends and holidays. This is an excellent and rewarding career opportunity to join a World Class law enforcement agency. Come join our team! About the Communications TeamOur Communications team is committed to providing timely and professional service to every call for help for the safety and security of the public. We are motivated, dedicated, and trained professionals who provide the vital link between citizens and Public Safety personnel. We embrace and infuse the values of pride, professionalism, and integrity into all aspects of our operations. We work in a newly remodeled Communications Center with mountain views and ergonomic workstations. We offer work schedules that provide around the clock coverage. Click here to learn more about us and to view an informational video on the communications team.
Must type 45 net words per minute with 95% accuracy. Please see the "Special Requirements" section of the job posting for further details. Since you have this information under special requirements, I think this should suffice so your introductory paragraphs take precedence.
Operates radio, automated telephone and computer-aided dispatch (CAD) systems to receive and transmit non-emergency and emergency 9-1-1 calls from the public. Evaluates, prioritizes and sequences incoming information and determines number and type of units to send to an incident; determines nature and priority of calls and/or transfers calls to the appropriate agency.
Dispatches police personnel and equipment to incidents according to established procedures. Maintains radio contact with police units on assignments; notifies other departments of needed support services. Monitors the status of police units and their locations.
Monitors radio frequencies for mutual aid. Keeps appropriate supervisory personnel informed of the situation and dispatches additional personnel and equipment as directed. Notifies other jurisdictions when necessary.
Responds to field unit requests via radio or telephone for information, tow truck, paramedic/fire department, animal control and notification of hospitals or other law enforcement agencies. Performs inquires via CLETS, DOJ, National Crime Information Center, FBI, Stolen Vehicle Systems.
Receives, enters and relays situational information such as suspect descriptions, location updates and other responders in the area to field units. Notifies other agencies and departments by telephone or radio in order to coordinate activities.
Testifies in court as necessary.
Enters, maintains, retrieves, and interprets data in police department computer systems (e.g., Computer Aided Dispatch and Records Management System).May perform emergency call out dispatch duties for several municipal entities, such as Public Works, Code Enforcement, etc.
Trains new Police Dispatchers and provide daily and weekly input on progress and performance to supervisors as needed.
A California POST Basic Public Safety Dispatcher Certificate must be obtained within the first year of employment and maintained as a condition of continued employment. Must type 45 net words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test administered by the City. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application. Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification. Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances, and psychological evaluation. A Police Dispatcher must be available to work a flexible schedule, including weekends, holidays, day, swing or graveyard shifts, including some mandated overtime when required. Our hours are 0530-1800 hours and 1730-0600.
Must type 45 net words per minute with 95% accuracy. Please see the "Special Requirements" section of the job posting for further details. Since you have this information under special requirements, I think this should suffice so your introductory paragraphs take precedence.
EXAMPLE OF DUTIES
The major responsibilities of this position are listed below. For further information, please review the job description.Operates radio, automated telephone and computer-aided dispatch (CAD) systems to receive and transmit non-emergency and emergency 9-1-1 calls from the public. Evaluates, prioritizes and sequences incoming information and determines number and type of units to send to an incident; determines nature and priority of calls and/or transfers calls to the appropriate agency.
Dispatches police personnel and equipment to incidents according to established procedures. Maintains radio contact with police units on assignments; notifies other departments of needed support services. Monitors the status of police units and their locations.
Monitors radio frequencies for mutual aid. Keeps appropriate supervisory personnel informed of the situation and dispatches additional personnel and equipment as directed. Notifies other jurisdictions when necessary.
Responds to field unit requests via radio or telephone for information, tow truck, paramedic/fire department, animal control and notification of hospitals or other law enforcement agencies. Performs inquires via CLETS, DOJ, National Crime Information Center, FBI, Stolen Vehicle Systems.
Receives, enters and relays situational information such as suspect descriptions, location updates and other responders in the area to field units. Notifies other agencies and departments by telephone or radio in order to coordinate activities.
Testifies in court as necessary.
Enters, maintains, retrieves, and interprets data in police department computer systems (e.g., Computer Aided Dispatch and Records Management System).May perform emergency call out dispatch duties for several municipal entities, such as Public Works, Code Enforcement, etc.
Trains new Police Dispatchers and provide daily and weekly input on progress and performance to supervisors as needed.
SUPPLEMENTAL INFORMATION
Successful completion of the state-mandated CLETS training program as required by the California State Department of Justice within six months of date of employment and ongoing maintenance of CLETS certification.A California POST Basic Public Safety Dispatcher Certificate must be obtained within the first year of employment and maintained as a condition of continued employment. Must type 45 net words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test administered by the City. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application. Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification. Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances, and psychological evaluation. A Police Dispatcher must be available to work a flexible schedule, including weekends, holidays, day, swing or graveyard shifts, including some mandated overtime when required. Our hours are 0530-1800 hours and 1730-0600.