Call Taker

Call Taker Westmed Ambulance Services San Leandro, CA Job Details Full-time $22 - $24 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Qualifications Phone communication Maintaining patient confidentiality Emergency dispatch experience HIPAA High school diploma or GED Data entry Patient interaction Medical terminology Patient transport Communication skills Entry level Under 1 year Client interaction via phone calls Full Job Description Looking to start your career in emergency medical services (EMS)? Join a team where every call you take makes a real difference. At Westmed Ambulance, our Call Takers are the first connection in the chain of care — the steady, confident voices that set each transport in motion. You'll be the link between patients, healthcare facilities, and our field crews, helping ensure every transport is handled with accuracy, urgency, and compassion. At Westmed, you'll be part of a mission-driven organization that connects patients with the care they need, when they need it most. We provide hands-on training, professional growth opportunities, and a supportive environment where your communication skills can grow into a rewarding EMS career. Be the voice that starts the response — join Westmed Ambulance and take your first step into emergency medical services!

Position Summary:

As part of our Communications Center team , you'll gain valuable insight into EMS operations, dispatch coordination, and patient care logistics — all while developing the skills to advance within the industry. Prior EMS experience preferred but not required — training provided .

Responsibilities:

Answer incoming calls with professionalism and empathy Prioritize calls based on urgency Communicate clearly with hospitals, facilities, and dispatchers Collect essential details quickly and accurately Support dispatch operations by relaying updates and identifying potential delays Contribute to a team that keeps healthcare moving safely and efficiently Data Entry Excellence Using CAD system (training provided) Follow HIPAA and confidentiality guidelines when handling patient information.

Qualifications :

High school diploma or equivalent; additional training in emergency communications preferred. 35-45 words per minute (WPM) Experience in dispatch, EMS, or call center is a plus. Strong verbal communication and listening skills. Detail orientated with the ability to multitask and work in a high stress/fast-paced environment. Familiarity with medical terminology and emergency response procedures preferred Clear and confident communicator who stays calm under pressure Team player with a positive, service-minded attitude Willingness to work weekends, and some holidays

Salary:

Hourly Range:

$22.00 - $24.00

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Schedule:

Full Time / 0700-1800 (11hr Shift) Weekend availability/some holidays Westmed Ambulance Service is an Equal Opportunity / Affirmative Action Employer. It is Westmed Ambulance Service's policy to provide equal opportunity to all qualified applicants for employment, and not to discriminate on any basis of age, citizenship, color, physical disability, mental disability, medical condition, pregnancy, genetic information, military or veteran status, marital status, national origin, race, ancestry, religion, gender, sexual orientation, gender identity, gender expression or any class protected by State law.