Public Safety Dispatcher (Lateral)

Job Type:

Full Time San Luis Obispo, CA San Luis Obispo Police Department Salary:

$79,560.00 - $108,212.00

Annually Position Summary:

Operates radio systems to dispatch public safety emergency vehicles and personnel, answers emergency and non-emergency phone calls and provides pre-arrival medical emergency instructions. Performs a variety of clerical activities and related work as required.

Essential Functions:

Receives information and requests for services from the public via telephone and Text to 9-1-1. Receives information via radio over numerous police, fire, and public works radio frequencies. Uses various computer programs to provide resource information to field units, other agencies, and the public. Makes accurate entries into the California Law Enforcement Telecommunications System and collects and enters pertinent information into local data storage systems. Analyzes situations accurately and takes effective action to help assure officer and citizen safety. Communicates in a calm, clear, easily understood voice with proper diction, under stressful conditions. Dispatches emergency police, fire, and other City resources/vehicles to scenes of requests for service in accordance with established policies and procedures. Prioritizes and assigns appropriate resources for emergency and non-emergency service calls. Provides medical pre-arrival instructions using established emergency medical dispatch protocols. Maintains computerized and paper indexes of information in the communications center. Disseminates information on wanted persons, property, warrants, etc. Responsible for proper care of communications equipment. Maintains security for confidential or restricted information. Participates in training program and utilizes acquired knowledge to train other unit members. Performs related duties similar to the above in scope and function as required.

Requirements:

High School diploma from a recognized American accreditor or G.E.D.; and Two years of typing, keyboard or clerical experience with word processing speed of at least 40 w.p.m. net; and Successful completion of a POST Entry-level Dispatcher Selection exam before hire. Experience operating radio and telephone equipment and data entry terminals is desirable. A minimum of one year experience in dispatching for a Public Safety Agency. Computer Aided Dispatch (CAD) experience is preferred. Possession of a California POST Public Safety Dispatcher Basic Course Certificate. California POST Public Safety Dispatcher Basic Course Certificate within one year of appointment.

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