A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Full Time Santa Rosa, CA Santa Rosa Police Department Salary:
$87,061.00 - $111,072.00
Annually Position Summary:
Our 9-1-1 Emergency Communications Center is located on the second floor of the Public Safety Building, equipped with a state-of-the-art computer aided dispatch system, including multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Communications Center is staffed by a team of 23 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Supervision is provided by Communications Supervisors.
Essential Functions:
Perform a variety of disparate duties simultaneously and accurately Receive, triage, and process emergency and routine calls from the public requesting police or other emergency service, applying the techniques, procedures, policies, and methods used in the operation of a moderately sized public safety dispatching agency Interrogate callers to determine pertinent information, maintaining composure and working quickly under pressure Accurately track the status and location of police units Use a Computer Aided Dispatch system to enter pertinent response information and unit status data Retrieve and verbally relay information from various databases Monitor several different police radio frequencies and operate a variety of communications equipment and technology Communicate tactfully with the public and department employees under stressful situations.
Requirements:
Equivalent to completion of the twelfth grade. Speak and hear clearly and precisely on the telephone, on the radio, and in person; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from callers who are injured, terrified, under attack, angry, hostile, chemically impaired, and/or suffering from mental illness; listen to lengthy explanations and extract pertinent information for responders; multitask sufficiently to perform a variety of disparate tasks simultaneously and accurately; effectively work independently with a minimum of supervision; work as part of a team; understand the geographic features and streets of the City of Santa Rosa sufficiently to deploy field units efficiently; use a keyboard to enter data at a speed necessary for adequate job performance; understand and follow oral and written instructions; comprehend and make inferences from written material; spell with accuracy sufficient to convey message; operate a computer aided dispatch system, various computer software applications, and other office equipment quickly and accurately; provide general instructions and assistance to new dispatchers; type at least 35 wpm; and satisfactorily complete the Continuing Professional Training requirement set by P.O.S.T., California Commission on Peace Officer Standards and Training. Standard radio or telephone communications receiving and transmitting equipment; standard broadcasting procedures and rules; operation of common radio dispatch equipment; public safety classification codes; basic provisions of the California vehicle and penal codes.
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