Under general supervision, schedules and monitors transit vehicles ensuring efficient scheduling, service delivery, and on-time performance, particularly for paratransit vehicles; coordinates the work of bus operators including assigning equipment and required work; performs clerical and administrative duties; and performs related work as required.

THIS POSITION MAY START AS EARLY AS 4

30 A.M.

AND/OR WORK AS LATE AS MIDNIGHT TYPICAL JOB FUNCTIONS

Schedules and monitors paratransit trips; schedules, monitors, and records daily work status of operators in the District's scheduling system; assists with shift acknowledgments and shift confirmation from operators; produces scheduling reports; monitors vehicle operator hours to minimize overtime and cover demand. Monitors vehicle status for route pull and service availability; serves as gateway for vehicle maintenance; tracks bus location via GPS system. Provides courteous customer service when responding to calls, emails, and in-person inquiries, with attention to minimizing passenger wait times; analyzes feedback concerning service delivery issues and recommends changes to improve service. Coordinates detour and route changes as required; communicates and effectively manages route adjustments to maintain on-time performance standards; supports operators in the field and responds to the needs of operators and passengers while in route. Assists with accident and incident investigations; contacts appropriate law enforcement agencies, medical services, and/or supervisory personnel in emergency situations; documents and reports operational irregularities. Promptly advises management regarding field problems such as accidents, breakdowns, and delays, and maintains a log of such occurrences. Performs data entry, manifest entry and review, and other clerical support functions. Ensures electronic devices are fully charged; refills sanitizer bottles; requests supplies. Serves as bus operator as needed. Observes and complies with all District and mandated safety rules, regulations, and protocols. Performs other duties as assigned.

Education and Experience:

Equivalent to completion of the twelfth (12th) grade. Three (3) years of related dispatching experience or two (2) years of experience as a bus operator.

Licenses and Certifications:

Possession of a valid California or Nevada Driver's License, to be maintained throughout employment. Possession of , or successful acquisition within 60 days of employment, a valid "Class A" or "Class B" Commercial Driver's License with Air Brake and Passenger endorsements, to be maintained throughout employment.

Job Type:

Full-time Pay:

$25.15 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Experience:

Dispatching:

3 years (Required)

Public Agency Transit Operations:

1 year (Preferred)

Work Location:

In person