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AR
ARS Repairs Inc
Dispatcher / Office Admin
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Based on Florida data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$44,044 / year median in Florida
+10% projected growth
Job Description
Dispatcher & Office AdministratorAbout ARS Repair Inc. ARS Repair Inc. is a growing home services company specializing in appliance repair throughout South Florida. Our mission is to provide exceptional customer service, reliable repairs, and an outstanding experience for every customer. We're looking for an organized, customer-focused Dispatcher & Office Administrator to join our team. This role is key to keeping our technicians on schedule, supporting our customers, and ensuring our daily office operations run smoothly. Position Overview As the Dispatcher & Office Administrator, you will coordinate technician schedules, communicate with customers, manage administrative tasks, and help maintain efficient day-to-day operations. You'll play an important role in delivering outstanding service while supporting the company's continued growth. ResponsibilitiesDispatch & Scheduling Schedule and dispatch technicians based on service priority, location, and availability. Optimize technician routes for efficiency and customer satisfaction. Communicate with technicians throughout the day and adjust schedules as needed. Monitor appointment status and ensure timely service completion. Customer Service Answer incoming calls, emails, and customer inquiries professionally. Schedule appointments and confirm service visits. Keep customers informed about technician arrival times and service updates. Resolve customer concerns and provide exceptional customer support. Office Administration Process invoices, payments, and service documentation. Maintain accurate customer records and work orders. Track parts orders and inventory. Prepare reports and perform general administrative duties. Maintain organized office records and files. Operations Maintain accurate dispatch and service records. Identify opportunities to improve workflows and operational efficiency. Follow company policies and maintain high customer service standards. Support the continued growth and success of the business. Qualifications 2+ years of experience in dispatching, customer service, office administration, or a similar role. Experience in the home services industry is preferred (appliance repair, HVAC, plumbing, electrical, garage doors, etc.). Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency with Microsoft Office and computer systems. Experience using dispatch software or CRM systems is an asset. Ability to work in a fast-paced environment and adapt to changing priorities.