A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
- Miami, FL. Dolphin Transportation Specialists/Key Transportation of Miami, FL is hiring Dispatch Agents Dolphin Transportation has been the largest independently owned, operated and maintained fleet of luxury vehicles in the South and Southwest Florida region, and is now a proud member of the Hoffmann Family of Companies. Dolphin/Key currently operates in the Naples/Ft. Myers, Sarasota/Tampa and Ft. Lauderdale/Miami areas and ever expanding, with the Hoffman Family of Companies is in many cities across the U.S. We are looking for motivated agents to join our team. Our agents are required to have a strong knowledge of dispatching, software, multi-line phones, data entry, excellent customer service via phone/email/etc. Below are listed requirements, responsibilities and qualities sought. Dolphin Transportation is a 24 hr/ 365-day operation. We operate 7 days a week and the hours will vary. This part time dispatch position will work the afternoon/evening shifts and weekends are required. All dispatching is done through either Naples, Sarasota or the Miami locations. Dolphin Transportation is the preferredcontracted transportation company for the finest luxury resorts in the area. With a full fleet of luxury sedans, SUV's, executive vans, mini and motor coaches, our commitment to quality and coordination abilities has made us experts in transportation services. We service all the colleges and universities and hotels and cruise ports in Florida. Our ideal candidate will have the following strengths: Dispatching / Customer Service experience in the travel/Hospitality Transportation business Knowledge of the area Ability to multi-task and prioritize duties Excellent communication, analytical and problem-solving skills High energy level and commitment to assigned tasks
REQUIREMENTS
Must speak and write fluent English, Spanish is a plus Solid computer skills including software, Word, Excel and Outlook and ability to master new programs quickly Santa Cruz Transportation software experience preferred Customer Service oriented with experience handling customer complaints and problems Required to work in office, Wednesday, Thursday, Friday 5pm-9pm, Saturday and Sunday 1pm-9pm
JOB DUTIES
Answer incoming calls Enter Reservations into Santa Cruz Communicate with drivers and customers by telephone and email Update dispatch logs/spreadsheets Monitor the vehicle and driver grid Schedule and dispatch drivers and vehicles based on workload Maintain a close working relationship with the sales and maintenance departments CompensationBenefits Competitive salary commensurate with experience Comprehensive benefits package including medical, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays How to Apply You must respond to this ad and submit the following for consideration and review: Resume Driver's License. References of previous experience. Dolphin Transportation Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other classification protected by law. EEOC / DFWP
