HVAC Admin / Dispatcher (Service/Trade AC/Electrical Company)

HVAC Admin / Dispatcher (Service/Trade AC/Electrical Company)

AFFORDABLE AIR & HEAT AND ELECTRICAL

Miami, FL Job Details Full-time $45,000 - $56,000 a year 1 day ago Benefits Paid training Paid holidays Health insurance Paid time off Opportunities for advancement Qualifications Computer operation Teamwork Interpersonal skills Computer literacy Attention to detail Organizational skills

Full Job Description Job Responsibilities Scheduling and Dispatching:

Coordinate and schedule HVAC and electrical technicians for service calls, installations, and maintenance appointments. Ensure technicians are routed efficiently for timely service.

Customer Service:

Answer incoming calls, address customer inquiries, schedule appointments.

Warranty Processing:

Process warranties through various HVAC equipment manufacturers

Ordering Parts:

Order parts as needed from supply houses or HVAC distributors.

Communication:

Maintain clear communication with technicians .

Record-Keeping:

Keep detailed records of service calls, customer information, and technician notes. Update system entries accurately to ensure smooth communication between departments.

Experience:

Prior experience in dispatching or customer service, preferably in the HVAC, electrical, or similar field.

Communication Skills:

Strong verbal and written communication skills with the ability to provide excellent customer service.

Organizational Skills:

Ability to handle multiple calls and schedule appointments in a fast-paced environment.

Computer Proficiency:

Comfortable using basic office software and scheduling software (experience with Housecall Pro a plus).

Problem-Solving Ability:

Quick-thinker with a strong attention to detail and a customer-first mindset.

Team Player:

Ability to work well with others, including technicians and other office staff, to ensure smooth daily operations.

Benefits:

Competitive hourly wage or salary based on experience Paid training and opportunities for career advancement Health insurance options Paid time off and holiday pay A supportive, team-oriented work environment

Performance Bonus Job Type:

Full-time Pay:

$45,000.00 - $56,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person