Communications Dispatcher Trainee

HIGHER STARTING PAY FOR EXPERIENCED DISPATCHERS

0-1 YR

FULL-TIME EXPERIENCE

$24.72/HR 2 YRS

FULL-TIME EXPERIENCE

$25.96/HR 3+ YRS

FULL-TIME EXPERIENCE

$27.25/HR

GENERAL DESCRIPTION

Public safety communications work in operating radios, telephones and computer. Answering calls for assistance and dispatching. Communications Dispatcher Trainees are required to work under the direct supervision of a Communications Dispatcher I, Communications Dispatcher II, Communications Shift Leader, or Communications Supervisor. Communications Dispatcher Trainees will be reclassified to Communications Dispatcher I upon the successful completion of the Communications Dispatcher I training program AND upon successful completion of a one-year probationary period.

ESSENTIAL JOB FUNCTIONS

Essential functions are fundamental job duties. They do not include marginal tasks which are also performed but are incidental to the primary functions. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, nor does every position allocated to the class necessarily perform every duty listed. Personal characteristics required of all employees, such as honesty, industry, sobriety and the ability to get along with others, are presumed qualities and may not be listed specifically. Answers switchboard, transfers calls and takes messages; Answers 911 calls taking information and entering into CAD system; Assigns complaints to officers and maintains current status of officers; Processes inquiries regarding registrations, warrants, jail information, business complaints and house watches; Monitors radio channels and alarms; Operates

NCIC/FCIC

system for inquiry regarding persons, vehicles, boats and articles; Performs radio paging via Sheriff's paging system; Operates Teletype and office machines; Maintains logs and records of work; Works shift work; Performs related duties as required.

ESSENTIAL PHYSICAL SKILLS

Must be able to operate switchboard, radio, computer and perform data entry; eyesight correctable to 20/30; normal hearing with or without a hearing aid; sit for long periods of time; work shift work.

ENVIRONMENTAL CONDITIONS

Inside an environment which is often under emergency and stressful situations.

KNOWLEDGE OF

Geography and street locations of the county; general radio language; computers.

ABILITY TO

Gain knowledge of procedures used in dispatching; communicate effectively with public and officials under emergency conditions; orient, read and utilize a map or ATLAS using the grid system; give clear, concise directions between geographic points; perform multiple functions simultaneously; gain knowledge of codes, signals and operations of telecommunications system; FCC rules and regulations; manage situations involving high stress.

SKILLS:

Computer; communication skills used on a radio network.

MINIMUM QUALIFICATIONS

Graduation from high school or GED. Type 35 cwpm.

PERFORMANCE TESTING

Applicants must successfully pass Communications Dispatcher performance test (CritiCall) administered by the agency. Applicant will be afforded three (3) opportunities to successfully complete testing.