Dispatch Coordinator Position

Dispatch Coordinator Position Palm Beach Gardens, FL Job Details $15 - $18 an hour 16 hours ago Benefits Paid holidays Health insurance 401(k) matching Referral program Qualifications Dispatching Project management lifecycle Quality assurance Continuous improvement Escalation handling Entry level Client interaction via phone calls Full Job Description Join Walker Property Services, LLC, where you'll step into the essential role of Dispatch Coordinator. Here, you'll manage maintenance requests with precision, dispatch suitable vendors or teams, and ensure each task is completed to our high standards. You're not just part of the process; you're a crucial touchpoint for quality assurance, maintaining our commitment to excellence from the first call to the final follow-up. We're confident your contributions will help us continue to provide outstanding service to our valued clients. At Walker Property Services, we value your dedication and expertise. We offer competitive pay, performance bonuses, and comprehensive benefits, including health insurance and 401(k) matching. You'll enjoy paid vacation and holidays, plus opportunities for referral bonuses. Our focus on innovation and professional development means you'll have the support to grow within our dynamic team. Are you ready to contribute to our success and deliver top-tier service to Fortune 500 clients? Let's make a difference together.

Compensation:

$15 - $18 hourly

Responsibilities:

Answer incoming calls and emails from clients reporting facility issues Create work orders with a high level of accuracy and urgency Dispatch the appropriate technician or vendor based on trade, availability, and geography Monitor progress, troubleshoot delays, and escalate issues when needed Maintain regular contact with clients and vendors to ensure clear communication Confirm resolution and satisfaction before closing out any job Document quality concerns and assist with continuous service improvement efforts Participate in team huddles, process improvement discussions, and quality reviews Project Management from inception to job completion

Qualifications:

Experience in dispatching or coordinating logistics in a fast-paced environment is preferred Ability to manage multiple tasks simultaneously with a high degree of accuracy and attention to detail Strong problem-solving skills to troubleshoot delays and escalate issues when necessary Proficiency in using dispatch software and other relevant technology tools preferred Ability to work collaboratively in team settings and contribute to process improvement discussions Experience in project management from inception to completion, ensuring timely and quality outcomes, preferred About Company Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.