Service Dispatcher / Office Coordinator Plumbing Company

Service Dispatcher / Office Coordinator - Plumbing Company Core Plumbing Sunrise, FL Job Details Full-time From $18 an hour 10 hours ago Benefits Employee discount Qualifications CRM system proficiency Full Job Description Core Plumbing is looking for a highly organized and dependable Service Dispatcher / Office Coordinator to support daily operations and customer communication. This role is responsible for managing incoming calls and messages, scheduling service appointments, coordinating technician dispatch, handling permits and inspections, and maintaining strong communication with both customers and field technicians. The position also includes supporting our online customer communication channels. The ideal candidate is detail-oriented, professional, and able to work efficiently in a fast-paced service environment.

Responsibilities:

Answer incoming customer calls, text messages, and service inquiries Schedule plumbing service appointments and coordinate technician dispatch Maintain clear communication with technicians in the field Follow up with customers regarding appointments, estimates, and completed jobs Coordinate permits, inspections, and related administrative tasks Assist with office paperwork and daily operational support Maintain accurate job records in CRM and Housecall Pro Support invoicing, job completion follow-up, and internal documentation Manage online local local service platforms Help maintain a high level of customer satisfaction and online reputation

Requirements:

Strong communication and customer service skills Excellent organizational skills and attention to detail Comfortable working with scheduling software, CRM systems, and office tools Experience with Housecall Pro is a strong plus Experience in plumbing, HVAC, home services, or similar service industries preferred

Pay:

From $18.00 per hour

Benefits:

Employee discount

Work Location:

In person