HVAC Dispatcher / Phone Agent (ServiceTitan & Podium Experience Preferred)

HVAC Dispatcher / Phone Agent (ServiceTitan & Podium Experience Preferred) Airworx Air Conditioning & Refrigeration, Inc West Palm Beach, FL Job Details Full-time From $18 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Spanish Emergency scheduling High school diploma or GED Dispatching GPS mapping Maintenance task scheduling Dispatch software communication Multi-line phone systems Phone call management Air conditioning Full Job Description Job Overview Are you a master of logistics who thrives in a fast-paced environment? We are seeking a dynamic, highly organized HVAC Dispatcher to serve as the air traffic control for our service operations. In this vital role, you will be the communication hub between our clients and field technicians, ensuring timely service delivery and peak operational efficiency. If you love solving the daily puzzle of a dispatch board, leveraging top-tier software, and delivering exceptional customer service, we want you on our team! Key Responsibilities Manage the

Dispatch Board:

Coordinate and optimize daily HVAC service appointments, ensuring the right technician is sent to the right job based on priority, location, and skill set.

Customer Communication:

Act as the first point of contact for incoming service calls, providing a calm, professional, and empathetic experience for customers.

Software Management:

Maintain real-time updates and accurate data entry within ServiceTitan and utilize Podium for seamless customer communication.

Route Optimization:

Monitor GPS tracking to optimize technician routing, minimize travel time, and handle urgent, same-day service requests smoothly.

Team Collaboration:

Stay in constant communication with field technicians and parts coordinators to ensure jobs are completed efficiently and parts are tracked.

Skills & Qualifications Software Expertise:

Proven experience using ServiceTitan is highly preferred. Familiarity with Podium is a major plus.

Communication Skills:

Exceptional phone etiquette, clear verbal articulation, and the ability to handle high-volume calls with a professional demeanor.

Tech-Savvy:

Strong data entry skills, typing accuracy, and comfort navigating multi-line phone systems and GPS/mapping tools.

Problem-Solving Ability:

Sharp analytical skills to evaluate schedule efficiency, spot bottlenecks, and adjust routes on the fly.

Industry Knowledge:

Prior experience in HVAC, plumbing, electrical, or home services dispatching is a significant advantage. What We Offer Competitive paid compensation package. A vibrant, supportive team environment. Opportunities for professional growth and development. Ready to take control of the board? Apply today and show us what you've got!

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

HVAC Dispatch:

1 year (Required)

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

West Palm Beach, FL 33415 (Required)

Work Location:

In person