Dispatch Board:

Coordinate and optimize daily HVAC service appointments, ensuring the right technician is sent to the right job based on priority, location, and skill set.

Customer Communication:

Act as the first point of contact for incoming service calls, providing a calm, professional, and empathetic experience for customers.

Software Management:

Maintain real-time updates and accurate data entry within ServiceTitan and utilize Podium for seamless customer communication.

Route Optimization:

Monitor GPS tracking to optimize technician routing, minimize travel time, and handle urgent, same-day service requests smoothly.

Team Collaboration:

Stay in constant communication with field technicians and parts coordinators to ensure jobs are completed efficiently and parts are tracked.

Skills & Qualifications Software Expertise:

Proven experience using ServiceTitan is highly preferred. Familiarity with Podium is a major plus.

Communication Skills:

Exceptional phone etiquette, clear verbal articulation, and the ability to handle high-volume calls with a professional demeanor.

Tech-Savvy:

Strong data entry skills, typing accuracy, and comfort navigating multi-line phone systems and GPS/mapping tools.

Problem-Solving Ability:

Sharp analytical skills to evaluate schedule efficiency, spot bottlenecks, and adjust routes on the fly.

Industry Knowledge:

Prior experience in HVAC, plumbing, electrical, or home services dispatching is a significant advantage. What We Offer Competitive paid compensation package. A vibrant, supportive team environment. Opportunities for professional growth and development. Ready to take control of the board? Apply today and show us what you've got!

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

HVAC Dispatch:

1 year (Required)

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

West Palm Beach, FL 33415 (Required)

Work Location:

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