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HVAC Dispatcher WPB
Job
Smithco Services
West Palm Beach, FL (In Person)
$44,720 Salary, Full-Time
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Job Description
HVAC Dispatcher WPB Smithco Services - 3.0 West Palm Beach, FL Job Details $18 - $25 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Life insurance Qualifications Customer communication Full Job Description About Us Smithco Services is a family-owned HVAC/R company focused on delivering reliable heating, ventilation, air conditioning, and refrigeration services to residential and commercial customers. Our team values professionalism, efficiency, and exceptional customer service. Position Overview We are seeking an organized and detail-oriented HVAC/R Dispatcher to coordinate service calls, communicate with technicians, and ensure efficient daily operations. The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a customer-first mindset. Key Responsibilities Schedule and dispatch HVAC/R technicians for service, maintenance, and installation calls Monitor technician routes and adjust schedules as needed to maximize efficiency Communicate clearly with customers regarding appointment times, delays, and service updates Maintain accurate records of work orders, job statuses, and customer interactions Coordinate emergency service calls and prioritize urgent requests Support technicians with job information, directions, and parts availability Handle inbound calls, emails, and service inquiries professionally Collaborate with management to improve scheduling processes and customer satisfaction Qualifications Previous dispatching experience preferred (HVAC/R or similar service industry a plus) Strong organizational and multitasking skills Excellent communication and customer service abilities Dependable, team minded mindset Proficiency with dispatching software and basic computer skills Ability to work under pressure and adapt to changing priorities Knowledge of HVAC/R systems and terminology is a plus What We Offer Competitive pay based on experience Health benefits and paid time off Opportunities for growth and advancement Supportive and team-oriented work environment Schedule Monday to Friday 8 am - 5 pm. Must be able to adhere to this schedule completely & consistently, Benefit package including: Great Health and Dental Insurance Free Life Insurance Paid Vacation and all major Holidays off 401K Plan E04JI8003dlm4098coj