Security Dispatcher

Position Summary The Security Dispatcher serves as the central point of contact for security operations, managing high-volume communicationsthrough telephone, radio, and digitalsystems to ensure rapid and professional responses to security and shuttle service requests. This role involves monitoring critical systems and coordinating with internal and external stakeholders during routine and emergency situations. Responsibilities Essential Functions

• Responds promptly to a high volume of emergency and non-emergency calls, ensuring accurate and professional communication.
• Monitors 24/7 burglary, panic, fire alarm systems, and CCTV feedsto detect and address potentialsecurity threats.
• Collects detailed and accurate information from callersto facilitate safe and timely deployment of field resources.
• Operates and maintains a Computer Aided Dispatch (CAD) system for efficient call logging, resource allocation, and updates to the Records Management System (RMS).
• Manages and updates sensitive data using specialized software while maintaining strict confidentiality, including employee, patient, and security access codes and information.
• Dispatches field personnel via a multi-channel radio system, adhering to FCC regulations to ensure compliance and avoid penalties.
• Enforces FCC rules and regulationsto prevent fines and/or license revocation/suspension.
• Facilitatestactical communication between field units,supervisors, administrative staff, local public safety agencies, and external partners during critical incidents, emergencies, or disasters.
• Ensures compliance with Orlando Health policies, ADA, FMLA, and other federal,state, and local regulations.
• Comply with all Orlando Health policies and procedures.
• Maintains consistent, punctual attendance in alignment with organizational standards Qualifications Education/Training
• High school diploma or equivalent required.
• Proficient in typing and processing high-volume calls with speed and accuracy.
• Working knowledge of Microsoft Office Suite (Word, Excel) and experience with Computer Aided Dispatch (CAD) and Records Management Systems (RMS).

Experience Preferred one (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio

Qualifications:

Education/Training High school diploma or equivalent required. Proficient in typing and processing high-volume calls with speed and accuracy. Working knowledge of Microsoft Office Suite (Word, Excel) and experience with Computer Aided Dispatch (CAD) and Records Management Systems (RMS). Experience Preferred one (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio