Description:

SUMMARY Provide current information and support to Field Technicians and deliver superior service to Madison's customers. Training Schedule

• Monday
• Friday 8-5 Permanent shift
• Monday
• Friday 11-8 with possible 1/2 days on Saturday's

DUTIES & RESPONSIBILITES

Participate in daily conference calls and report work status for the day. Respond to customers

• exit calls, not home, verifications of cancellations/reschedules. Escalate customer issues to supervisors/managers as needed. Perform data entry using software and web based programs, create written logs
• Tech billing codes, CSG notes, daily reports and accurately creates and maintains all recordkeeping.

Responsible for providing accurate information to field technicians and delivering consistent, accurate customer service. Reassign work to available Technicians timely to meet On Time goals. Follow all required company safety rules. Other duties as assigned.? PGM1

Requirements:

SKILLS Must be

• able to display professional behavior, organized, responsive and resourceful.

Ability to communicate effectively with employees throughout the organization. Ability to read and interpret operating instructions and procedures, write routine reports and correspondence. Execute tasks timely in a fast-paced environment. Possess basic mathematical skills, common sense understanding and the ability to resolve problems in standardized situations. Be self-directed and able to manage time efficiently.

EDUCATION / QUALIFICATIONS

High School Diploma or GED preferred, 1 month to 3 months related experience/training, or equivalent combination of education and experience. Computer proficiency; MS Word & Excel and internet browsers. Must possess the ability to work at a computer station for several hours indoors.

PHYSICAL REQUIREMENTS

Must be able to work in in a climate controlled, office environment. Vision must be good or corrected to normal to perform normal job duties. Hearing must be good to have the ability to understand information to perform job duties. Ability to read and write English in order to process paperwork. Sitting for extended periods of time. Manual dexterity needed for key boarding and other repetitive tasks.