Dispatch Manager

WHO WE ARE

Headquarters:

Cedar Rapids, IA Position Location:

Cedar Rapids, IA CRST The Transportation Solution, Inc.is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life. CRST'S Dedicated Solutions CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. The Role The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.

Shift & Schedule:

Alternating weekly shift 5 pm - 5 am. 1st week: Mon, Tues, Fri, Sat 2nd week:

Sun, Wed, Thu Location:

Onsite in

Cedar Rapids Compensation:

$60,000 •A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. This shift is eligible for a shift differential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Leadership and Performance:

Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance

Team Leadership and Development:

Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts

Customer and Internal Communication:

Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity

Safety and Compliance:

Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns

Performance Monitoring and Analysis:

Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction

Cross-Functional Collaboration:

Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion

Continuous Improvement:

Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability

Availability:

Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events

Accountability and Reliability:

Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS

Education:

High school diploma or equivalent

Physical Requirements:

Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)

Experience:

Experience in dispatch, logistics coordination, or fleet operations

Knowledge:

Working understanding of DOT regulations, Hours of Service, and transportation safety requirements

Skills:

Strong communication, organization, and multitasking skills with attention to accuracy and timeliness

PREFERRED QUALIFICATIONS

Education:

A two-year degree or applicable work experience with demonstrated success

Industry Experience:

Experience supporting customer-specific fleet operations

Technology:

Proficiency in transportation management systems or dispatching software

Customer Service:

Strong interpersonal skills and ability to manage time-sensitive situations

Problem Solving:

Ability to identify challenges, analyze data, and implement practical solutions

CRST CORE VALUE

Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws. High School or better. Associates or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.