JOB NOW HIRING DISPATCHERS 911

Public Safety Communications Dispatchers are the first point of contact for emergency and non-emergency calls, providing critical assistance and dispatching law enforcement, fire, and EMS resources. Dispatchers follow established protocols, exercise sound judgment, and coordinate closely with field responders. Do you meet our minimum hiring standards ? Please check before applying.

SHIFT INFORMATION

Dispatchers work four 10-hour shifts per week on a fixed schedule that rotates every four months through a shift-bid. Shifts include days, nights, weekends, and holidays, with the following options: 0400-1400 | 0800-1800 | 1400-0000 | 1800-0400 | 2200-0800 HIRING

PROCESS TIMELINE

The selection and background process typically spans several months, so we begin early to ensure applicants have enough time to complete each step successfully. If you're motivated to pursue this career and ready to engage fully in the process, we encourage you to apply. This is a meaningful opportunity to prepare for a role that makes a real impact in our community.

SCREENING QUESTIONNAIRE/SPARKHIRE VIDEO INTERVIEW

Accesses communication skills, professionalism, and overall readiness.

CRITICALL TESTING

A computerized

IN-PERSON

pre-employment exam measuring: Multitasking Decision-making under pressure Listening accuracy Typing (Min. 35wpm & information retention) Simulates real emergency-dispatch conditions.

TESTING INFORMATION

Computer based exam: The computer-based exam must be passed in all sections.

Samples of skills tested:

cross-referencing, prioritization, call summarization, and data entry. Read information regarding skill/ability requirements.

SIT-IN OBSERVATION

Shadow a dispatcher to see real calls, real decisions, and the pace of the job.

ORAL BOARD INTERVIEW

: Evaluates a candidate's communication, judgment, skills, and overall suitability for the role. It also provides an opportunity for candidates to ask questions directly to one of our experienced 911 Communications Dispatchers.

SELECTION & BACKGROUND INVESTIGATION

Candidates selected by hiring managers will be assigned to a background investigator. Background checks typically take 8 - 10 weeks to complete and includes a polygraph exam.

EXAMPLE OF DUTIES

Emergency Call Intake — Serve as the community's first point of contact, quickly assessing 911 and non-emergency calls to determine the nature and urgency of each situation. Information Gathering — Use clear, structured questioning to capture accurate details, confirm locations, and identify potential safety risks. Incident Prioritization — Evaluate each call's urgency and assign the appropriate response level to ensure resources reach those who need them most. Dispatching Units — Coordinate and deploy law enforcement, fire, and medical teams using advanced radio and computer-aided dispatch systems. Responder Support — Maintain steady communication with field personnel, relay critical updates, and help safeguard responder safety throughout each incident. Pre-Arrival Instructions — Provide callers with calm, lifesaving guidance—including CPR and safety steps—until emergency responders arrive. Recordkeeping — Document call details, actions, and unit activity with accuracy and professionalism in CAD and related systems. Technology Operation — Operate multi-line phone systems, radios, mapping tools, alarms, and text-to-911 platforms with confidence and precision. Stress Management — Stay composed and effective while assisting callers who may be distressed, panicked, or confrontational. Policy Compliance — Uphold agency procedures, confidentiality standards, and all legal requirements governing emergency communications.

SUPPLEMENTAL INFORMATION

Fast-paced emergency communications center Long periods of sitting/standing during 10-hour shifts Frequent repetitive hand/wrist movements Occasional lifting up to 20 lbs.

DISCLAIMER

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed \"key positions\" in accordance with Title 65, Chapter 5 of Idaho Code.

BENEFITS

Medical, dental, and vision insurance PERSI retirement 457(b) deferred compensation with County match Flexible Spending Accounts Post-Employment Health Plan Employee Assistance Program Life, AD&D, and short-term disability insurance Paid holidays, vacation, sick leave, and parental leave Free access to County gym facilities Wellness program Optional 401(k) and Roth IRA Full details: Employee Benefits","accountId","66388376","https://www.indeed.com/viewjob?jk=1c68b5c95c3b3ce3","location",{"_400":401,"_402":403},"createdAt","2026-07-18T18:17:16.450774187Z","2026-08-13T15:30:12.466459898Z","2026-07-15T00:00:00Z","2026-09-12T00:00:00Z","status","active","isDiscoverable","isSearchable","isSpotlight","isDraft","careerSkills",[340,341,342,343,344,345,346,347,348,349,350,351,352,353,354,355,356,357,358],"requiredEducation","na","benefitCategories",[336,337,338,339],"isEmailRequired","isPhoneRequired","titleSearch","Communications 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