Office Assistant / Dispatch

Office Assistant / Dispatch Expert Plumbing Heating & Electrical Naperville, IL Job Details Part-time $15•$18 an hour 10 hours ago Benefits Paid time off Qualifications Microsoft Excel Microsoft Outlook Phone communication Customer service Filing High school diploma or GED Dispatching Attention to detail Full Job Description Office Assistant / Dispatcher (Part-Time)

Location:

Naperville, IL Schedule:

Tuesday Wednesday & Friday | 8:00 AM•4:30

PM Position Type:

Part-Time, In-Office•Could Change to Full Time Join Our Team Expert Plumbing Heating & Electrical is a family-owned residential service company proudly serving the community for over 30 years. Our success is built on the strength of our team. We provide the training, support, and tools needed for our employees to succeed and grow. Our company culture is based on three simple principles: Be on time Be willing to learn Do your best every day We are seeking a friendly, organized, and detail-oriented Office Assistant / Dispatcher to help support our customers, technicians, and daily office operations. Position Summary The Office Assistant / Dispatcher serves as a key point of contact for our customers and field technicians. This position is responsible for scheduling service appointments, coordinating technician dispatching, maintaining customer records, and providing outstanding customer service. Responsibilities Deliver exceptional customer service by phone and email Answer incoming calls and assist customers with scheduling needs Dispatch and communicate service assignments to technicians Maintain and update customer records and service history Manage scheduling and dispatch boards to maximize technician efficiency Assist with service agreements and work order management Support technicians throughout the day with scheduling and customer communication Prepare reports and perform administrative duties as needed Assist with general office responsibilities including filing, data entry, and customer reception Perform additional duties as assigned QualificationsRequired High school diploma or equivalent Minimum 2 years of customer service experience Strong organizational and multitasking skills Excellent communication and problem-solving abilities Proficiency with Microsoft Outlook, Word, and Excel Ability to work in a fast-paced environment and prioritize tasks effectively Professional and courteous phone etiquette Preferred Previous dispatching experience Knowledge of ServiceTitan software HVAC, plumbing, or residential service industry experience Ideal Candidate The ideal candidate is dependable, detail-oriented, customer-focused, and comfortable managing multiple priorities throughout the day. You enjoy helping people, communicating with technicians, and keeping operations running smoothly. Benefits Paid Time Off (PTO) Supportive team environment Opportunity for growth and development

Experience Customer Service:

2 years (Required)

Dispatching:

1 year (Preferred) Work Location In Person•

Naperville, IL Job Type:

Part-time Pay:

$15.00•$18.00 per hour

Benefits:

Paid time off

Experience:

Dispatching:

1 year (Preferred) Customer service: 2 years (Required)

Work Location:

In person