A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
We are seeking a highly organized and customer-focused Service Dispatcher to join our team at River Cities Heating, Air Conditioning and Refrigeration, a leader in commercial & residential heating/cooling and commercial refrigeration services. The Service Dispatcher plays a critical role in coordinating daily field operations by dispatching technicians, managing service requests, parts tracking, and ensuring timely and efficient customer service. This position is ideal for someone who thrives in a fast-paced environment, has excellent communication and problem-solving skills, and understands the importance of accurate and efficient scheduling and resource allocation in the HVAC and refrigeration industry.
Key Responsibilities:
Receive and schedule service calls from customers via phone, email, and service platform. Dispatch HVAC and refrigeration technicians to job sites based on priority, location, and skill set. Monitor technician schedules and adjust dispatching in real-time as needed for emergencies, cancellations, or delays. Maintain daily communication with technicians to ensure job completion, collect job status updates, and relay customer information. Coordinate parts and materials delivery to job sites as needed. Communicate effectively with customers regarding appointment times, service updates, and delays. Maintain accurate records of work orders, time tracking, and technician assignments using dispatching software (e.g., SuccessWare). Work closely with managers to ensure a seamless workflow. Assist with customer follow-ups, invoice preparation, and administrative support as needed.
Required Qualifications:
High school diploma or equivalent; additional education in business administration or a related field is a plus. Strong knowledge of HVAC and/or commercial refrigeration industry terminology and service processes is highly desirable. Proficiency with scheduling or service management software. Excellent communication, multitasking, and organizational skills. Strong attention to detail and commitment to customer satisfaction. Computer & customer service experience a must.
Preferred Skills:
Familiarity with basic HVAC and refrigeration systems and terminology. Strong data entry and administrative support skills. Experience with dispatching, scheduling, or similar administrative role (HVAC or similar field preferred) considered first.
Physical Requirements:
Must be able to sit for extended periods. Occasional lifting of files, office supplies, or parts up to 25 lbs. Ability to use standard office equipment (computer, phone, copier, etc.).
What We Offer:
Competitive pay based on experience Health insurance Paid time off and holidays 401(k) plan with employer match Supportive and team-oriented work environment How to
Apply:
Please submit your resume to resumesrc2026@yahoo.com Qualified candidates will be contacted for an interview. Competitive pay based on experience. River Cities is an Equal Opportunity Employer.
Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) 401(k) matching Health insurance Paid time off Retirement plan
Experience:
Service Dispatching:
1 year (Preferred) Ability to
Commute:
Savanna, IL 61074 (Required) Ability to
Relocate:
Savanna, IL 61074: Relocate before starting work (Required)
