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911 Emergency Dispatcher
Job
Franklin County Indiana E-911
Brookville, IN (In Person)
$42,224 Salary, Full-Time
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Job Description
Job Responsibilities 911 emergency dispatchers answer emergency calls within Franklin County, IN, and surrounding areas. They're responsible for determining the nature of the calls they receive, as well as the location of the callers. They also are responsible for monitoring the location of emergency service personnel in their assigned territory. Using this information, 911 emergency dispatchers direct the appropriate type and number of emergency service units to emergency scenes. 911 emergency dispatchers must maintain communication with the dispatched units to monitor their response, in addition to maintaining communication with callers to monitor emergency situations and give first-aid instructions if necessary. Our team provides 911 services to all residents and visitors of Franklin County. Our dispatchers are thoroughly trained to provide emergency assistance including, but not limited to: emergency medical dispatch, fire service dispatch, law enforcement dispatch, and providing pre-arrival instructions as needed. Requirements High School Diploma or equivalent 18+ years of age 911 Emergency Dispatcher Required Skills Skills required to become a 911 emergency dispatcher, such as the ability to operate various computer and communication equipment, usually are learned through 6 to 8 weeks of on-the-job training, with 3 to 6 months of continuing education on the job. There is also general dispatcher training courses that are helpful. After initial training period there is a pay increase for completion of certificates and training. Personal characteristics that might be advantageous for 911 emergency dispatchers include good judgment skills, since they need to prioritize the calls they receive by order of importance, as well as good communication skills, since they must relay information between parties. They also must have good speaking skills and be comfortable talking to people in various emotional states. 911 emergency dispatchers should be comfortable reading maps and be familiar with their assigned territories. Good customer service skills really help applicants. Please fill out and submit an application at the Franklin County Sheriff's Department website at https://franklincountysheriff.org/e911/careers/