Dispatcher

Dispatcher Masters Heating and Cooling - 2.0 Fort Wayne, IN Job Details Full-time From $25 an hour 3 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Referral program Retirement plan Qualifications Record keeping Phone communication Staff scheduling Mid-level Administrative experience Dispatching

HVAC CRM

system proficiency Communication skills Client interaction via phone calls Full Job Description The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is critical in maintaining communication between customers, technicians, and management. Key Responsibilities Schedule and dispatch HVAC technicians for service and maintenance Prioritize emergency and urgent service requests Monitor technician routes and adjust schedules as needed Communicate with customers regarding appointment times and updates Maintain accurate records of service calls, customer interactions, and job status Work closely with technicians to ensure job completion and efficiency Handle inbound calls and provide excellent customer service Assist with administrative tasks as needed Qualifications Previous experience in dispatching, scheduling, or HVAC industry preferred Strong organizational and multitasking skills Excellent communication and customer service abilities Ability to work in a fast-paced environment Proficiency with scheduling software and/or CRM systems Basic knowledge of HVAC systems is a plus Pay starting at $25/hr. Full benefits with medical starting after 30 days, dental, vison, disability and life insurance. PTO and paid holidays and 401k with matching. Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person