TYPICAL DUTIES

Receives all incoming telephone calls for emergency law enforcement, fire, and EMS services in Benton County Receives incoming non-emergency calls and routes to the proper authority or provides caller with requested information Monitors, receives, and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure Maintains communications with all law enforcement and other emergency units operating within the boundaries of Benton County Operate the

IDACS/NCIC

computer system Knowledge, Skillls, Abilities, & Other Extensive knowledge of county geography Knowledge of telephone answering techniques, radio dispatching policies and procedures Knowledge of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority Ability to communicate verbally in a distinct, clear, concise, and controlled manner in a wide variety of circumstances with good diction in a well-modulated voice Ability to simultaneously communicate, interpret communications, and enter data into a computer terminal with speed and accuracy Ability to react quickly and calmly in a variety of life threatening and emergency situations Ability to sit for long periods of time Ability to work any shift Ability to handle irate and hysterical callers in a calm, courteous, and professional manner Ability to work under stress and to exercise discretion and independent judgement in a variety of situations

SCHEDULE

Hours are 6p-6a

EST 2-2-3

Schedule Job Type:

Full-time Pay:

$45,000.00 - $53,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance On-the-job training Paid time off Parental leave Retirement plan Vision insurance

Work Location:

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