Dispatcher

Dispatcher Bassett Services - 3.9 Indianapolis, IN Job Details Full-time $18 - $22 an hour 10 hours ago Benefits Paid parental leave Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Qualifications Customer communication Serving clients

Driver's License Full Job Description Overview:

Dispatcher 5‑Day Work Week | Supportive Team | Stable Career Path Bassett Services is looking for a reliable, detail‑driven Dispatcher to support our HVAC, Plumbing, and Electrical teams. If you're someone who thrives in a fast‑paced environment, enjoys helping customers, and wants a role where your work truly matters, this is the opportunity for you. We're a long‑standing, trusted home‑services company that blends the feel of a well‑run local business with the resources and stability of a larger regional leader. Our customers rely on us to send only the best — and that starts with the dispatcher who sets every job in motion. This role is perfect for someone who wants consistent hours, meaningful work, and a supportive team! Why Work With Bassett We put our people first. You'll be supported, trained, and given the tools you need to succeed. Our dispatchers play a critical role in keeping our field teams productive and our customers taken care of — and we make sure you feel valued every step of the way. Benefits & Perks Health & Insurance Employer‑paid medical, dental, and vision plan options Life, AD&D, and long‑term disability included Optional short‑term disability and gap coverage FSA and HSA contribution options Retirement 401(k) with employer match available upon hire Traditional & Roth options Time Off & Life Balance Paid time off and holidays Paid parental leave Growth & Training Tuition reimbursement Ongoing training and development opportunities What You'll Do Convert incoming customer calls into booked service appointments Prioritize calls based on urgency, customer needs, and technician availability Respond to customer requests, resolve issues, and represent the Bassett brand with professionalism Schedule appointments using right tech/right call guidelines Enter customer and call information accurately into our system Receive and document emergency and non‑emergency calls Monitor field technicians to ensure efficient routing and time management Support the team with clear communication and strong follow‑through What You Need Previous customer service experience Strong attention to detail Ability to multitask in a fast‑paced environment Clear communication skills and a calm, professional demeanor Reliable attendance and a strong work ethic Requirements Valid driver's license Availability for weekends and evenings Successful completion of assessments, interviews, background checks, and drug screening Bassett Services is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.