A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Job Summary Hamilton Plumbing, Heating, A/C, Rooter Join Hamilton Plumbing, Heating, A/C, Rooter, & Electrical of ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
What We Offer:
Additional monthly incentives available for all Full-Time dispatchersInsurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company match13 days PTO + 8 paid holidaysFrequent employee appreciation events/happeningsCompany-paid life insuranceWeekly direct depositOngoing training and career advancementResponsibilities Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.
Qualifications What You Need:
Prior dispatch, scheduling, or call center experience requiredPrior industry trade experience desired but not requiredProficiency in Microsoft Office and multi-line phone systemsFamiliarity with local geography to support route planningMust report daily to the office (not a remote position) in Overland Park, KSFlexibility to work assigned shifts and weekend rotations as neededMust pass background check and drug screening
Note:
This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request. Job Description Hamilton Plumbing, Heating, A/C, Rooter Join Hamilton Plumbing, Heating, A/C, Rooter, & Electrical of ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
What We Offer:
Additional monthly incentives available for all Full-Time dispatchersInsurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company match13 days PTO + 8 paid holidaysFrequent employee appreciation events/happeningsCompany-paid life insuranceWeekly direct depositOngoing training and career advancementResponsibilities Ensure service technicians are dispatched efficiently and customer needs are met promptly. Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.
Qualifications What You Need:
Prior dispatch, scheduling, or call center experience requiredPrior industry trade experience desired but not requiredProficiency in Microsoft Office and multi-line phone systemsFamiliarity with local geography to support route planningMust report daily to the office (not a remote position) in Overland Park, KSFlexibility to work assigned shifts and weekend rotations as neededMust pass background check and drug screening
Note:
This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
