Dispatch Manager

• Description
• _Drive the Dedicated Difference_ _CRST The Transportation Solution is looking for a Dispatch Manager to support daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service._
• How You'll Work

• Location:

• Onsite in Erlanger, KY

• Job Schedule:

• Friday - Monday 6 pm - 2 am

• Compensation:

• Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process

• Benefits:

• Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• About the Role
• The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service.

This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.

• What You'll Do
• + •

Operational Leadership and Performance:

• Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance +

• Team Leadership and Development:

• Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts +

• Customer and Internal Communication:

• Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity +

• Safety and Compliance:

• Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concerns +

• Performance Monitoring and Analysis:

• Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction +

• Cross-Functional Collaboration:

• Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion +

• Continuous Improvement:

• Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability +

• Availability:

• Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events +

• Accountability and Reliability:

• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs
• What You Bring
• + •

Education:

• High school diploma or equivalent +

• Physical Requirements:

• Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable) +

• Experience:

• Experience in dispatch, logistics coordination, or fleet operations +

• Knowledge:

• Working understanding of DOT regulations, Hours of Service, and transportation safety requirements +

• Skills:

• Strong communication, organization, and multitasking skills with attention to accuracy and timeliness
• Preferred Qualifications
• + •

Education:

• A two-year degree or applicable work experience with demonstrated success +

• Industry Experience:

• Experience supporting customer-specific fleet operations +

• Technology:

• Proficiency in transportation management systems or dispatching software +

• Customer Service:

• Strong interpersonal skills and ability to manage time-sensitive situations +

• Problem Solving:

• Ability to identify challenges, analyze data, and implement practical solutions
• Why CRST?
• CRST is celebrating 70 years of grit, growth, and forward momentum — built on safety, integrity, and delivering on our commitments. Our Dedicated division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success. At CRST, you'll have real ownership, real impact, and the backing of a company that's been doing this for seven decades.
• Core Values
• Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
• Equal Opportunity Employer
• CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.
• Qualifications
• Skills
• Preferred
• + •

Complex Problem Solving:

• Expert +

• Coordination:

• Expert +

• Judgment and Decision Making:

• Expert +

• Management of Personnel Resources:

• Expert +

• Service Orientation:

• Expert +

• Social Perceptiveness:

• Expert +

• Time Management:

• Expert
• Education
• Required
• + High School or better
• Preferred
• + Associates or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.