A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Full-time Office Dispatcher/Billing Specialist Metro Restoration Services Inc - 4.0 Louisville, KY Job Details Full-time $38,000 - $44,000 a year 23 hours ago Benefits Health insurance Paid time off 401(k) matching Qualifications Customer communication High school diploma or
GED Full Job Description Benefits:
Health insurance Paid time off 401(k) matching About the
Role:
Metro Restoration Services Inc is looking for a motivated and detail-oriented Full-time Office Dispatcher/Billing Specialist to join our growing team in Louisville, KY. This dual-role position is perfect for someone who thrives in a fast-paced environment, loves staying organized, and takes pride in keeping operations running smoothly. If you're a strong communicator with a knack for numbers, we want to hear from you!
Responsibilities:
Coordinate and dispatch field technicians to job sites efficiently and in a timely manner Monitor and manage daily scheduling to ensure optimal crew utilization and customer satisfaction Prepare, process, and track invoices and billing statements for restoration jobs Communicate with customers, insurance adjusters, and field staff regarding job status and updates Maintain accurate records of work orders, job files, and billing documentation Follow up on outstanding invoices and assist with accounts receivable collections Answer inbound calls and serve as a point of contact for customer inquiries and service requests
Requirements:
Prior experience in dispatching, billing, or office administration — restoration or construction industry a plus Strong proficiency in billing software, QuickBooks Online, and/or job management platforms Excellent organizational skills with the ability to multitask and prioritize in a busy office setting Clear and professional communication skills, both written and verbal Familiarity with insurance billing or restoration industry workflows is highly preferred High school diploma or equivalent required; associate's degree or higher a bonus Reliable, detail-oriented, and a team player with a positive attitude
About Us:
Metro Restoration Services Inc has been a trusted name in the Louisville, KY community, delivering top-quality restoration services to homeowners and businesses when they need it most. Our customers rely on us for fast, professional, and compassionate service during some of their most stressful moments. Our team is our greatest asset, and we're committed to fostering a supportive, team-first workplace where hard work is recognized and rewarded.
