A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Office & Dispatch Coordinator | Pinnacle HVAC Inc. — Central Massachusetts We're looking for a sharp office and dispatch coordinator who takes pride in the details. If you've worked behind the scenes at a trades or home services company, you already know what this job really is — phones, scheduling, customer follow-up, technician coordination, billing support. When the office runs right, everything runs right. We're looking for someone who's done this before, takes pride in it, and wants to do it at a company that actually appreciates the work.
WHAT YOU'LL BE DOING
Answering inbound calls and being the first, best impression every customer gets Scheduling and dispatching service calls in ServiceTitan Managing the customer relationship from booking through follow-up: confirmations, reminders, callbacks Keeping the dispatch board clean, prioritized, and moving — especially during busy seasons Supporting technicians in the field with parts lookups, job notes, and real-time scheduling changes Invoicing, payment collection, and basic bookkeeping support Maintaining accurate customer records and job histories
WHAT WE'RE LOOKING FOR
Prior experience in a trades, home services, or field service company — you know the pace and you didn't run from it Experience with ServiceTitan or similar field service management software — you'll be living in it every day Strong on the phone — warm, professional, and able to handle a frustrated customer without losing your cool Sharp attention to detail — the kind of person who notices when something's off before it becomes a problem Self-starter who can manage a busy day without needing to be told what to do next Team player who takes the support role seriously, because you understand how much it matters
WHAT WE OFFER
Compensation that reflects your experience and skill level Health & dental insurance Paid time off Small, tight-knit team — no corporate bureaucracy Room to grow with a scaling company
ABOUT PINNACLE HVAC INC.
We've built our reputation across Central Massachusetts the old-fashioned way — honest work, fair prices, and customers who trust us enough to call us back year after year. We're a privately owned, professional team and we plan to keep it that way. "I built Pinnacle to be a company I'd actually want to work for. That goes for the office just as much as the field. If you're the kind of person who takes pride in keeping things running right — I'd love to hear from you." — Jay Savoie, Owner, Pinnacle HVAC Inc.
HOW TO APPLY
This position is available immediately. If you have the background and you're looking for a place where your work actually matters — apply now. We'll get back to you promptly.
