Company:

We are hiring on behalf of a growing, locally owned company serving the MetroWest area. Built on a foundation of honesty, dependability, and exceptional customer service, this well-established organization has earned a trusted reputation throughout Massachusetts as a leading provider of heating, cooling, and plumbing services. Their success is driven by a commitment to doing things the right way—for both customers and employees. They believe that investing in their team leads to exceptional service, creating a workplace where employees are valued, supported, and empowered to succeed.

Position Overview:

We're looking for a motivated and customer-focused Service Dispatcher to join our team. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping things organized. As the central point of communication between customers and our field technicians, you'll play a critical role in ensuring every service call is handled efficiently and professionally. No HVAC or dispatch experience? That's okay! If you have strong customer service skills, are eager to learn, and enjoy solving problems, we'll provide the training you need to succeed.

What You'll Do:

Schedule and dispatch HVAC, plumbing, and oil burner technicians to service calls. Answer incoming customer calls with professionalism, empathy, and a positive attitude. Prioritize emergency service requests and adjust schedules throughout the day as needed. Communicate with technicians to ensure efficient routing and timely service. Keep customers informed about appointment times and service updates. Enter and maintain accurate customer and service information. Work closely with the service team to ensure an exceptional customer experience. What We're Looking For Previous customer service, or dispatch experience preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Comfortable working in a fast-paced, team-oriented environment. Ability to remain calm and professional while managing changing priorities. Proficient with computers and willing to learn new software systems. Positive attitude, strong work ethic, and eagerness to learn. Why You'll Love This Opportunity Join a respected, locally owned company with a long-standing reputation for excellence. Comprehensive training and support to help you succeed. Collaborative and supportive team environment. Opportunity for long-term growth and career advancement. Make a meaningful impact by helping customers when they need it most.

Job Type:

Full-time Pay:

$22.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

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