Communications Dispatcher I

Communications Dispatcher I Category:

Staff

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Department:

University Police

Locations:

Framingham, MA

Posted:

Feb 5, 2026

Closes:

Open Until Filled

Type:

Full-time Non-Exempt

Salary Type:

Annually

Salary Range:

$50,319.17 - $50,319.17 Position 

ID:

197082

Share About Framingham State University:

Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve, and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded, but our purpose and commitment to public education for the public good remain steadfast. FSU currently enrolls about 3,000 undergraduate and 1,200 graduate and professional students, offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields, and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU eight Insight Into Academia Higher Education Excellence and Distinction (HEED) Awards and led to our recognition in the Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community. FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history, achievement, and innovation, and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities. Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement."

LIVE TO THE TRUTH

aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University. Learn more about our career opportunities at www.framingham.edu/careers.

Job Description:

GENERAL STATEMENT OF DUTIES

Framingham State University currently seeks a Full-Time Communication Dispatcher I for the University Police Department. Job responsibilities will include answering business and information calls; answering and processing all emergency calls in a timely fashion; maintaining direct radio communication with University Police Officers, City of Framingham Police and Fire Departments; Massachusetts State Police; maintaining daily log in a timely fashion; answering and monitoring calls from campus emergency phones, University phones, University cell phones, emergency lab phones and emergency elevator phones; monitoring over 275 CCTV digital surveillance cameras; taking in and recording all found property; deactivating University identification cards from restricted persons; querying registration and warrant checks for field officers; filing maintenance request for determined campus deficiencies; serving window/counter traffic and issuing temporary parking passes and assisting with parking permit applications and correspondence; other related duties as required. Dispatchers will be required to complete Power Phone (or equivalent) dispatcher training; and maintain CPR, first aid and

LEAPS/DCJIS/NCIC

certifications. Dispatchers operate computer aided dispatch systems and emergency notification programs. Dispatchers are designated as a Campus Security Authority under the Clery Act Please review the full classification specifications for Communication Dispatchers.

SUPERVISION RECEIVED

Chief, Deputy Chief, Sergeants

SUPERVISION EXERCISED

N/A Requirements:

MINIMUM QUALIFICATIONS

High school diploma or GED or equivalent Computer literacy

PREFERRED QUALIFICATIONS

Previous dispatching experience in a public safety environment Candidates who are bilingual in English and Spanish or English and Portuguese are strongly encouraged to .

Additional Information:

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a union title of Communications Dispatcher I. The bi-weekly pay rate is $1,935.36 grade 11, step 5. This is an approximate annual base salary of $50,319.17. Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions. Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law. Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to .