Dispatcher

POSITION DESCRIPTION

The Dispatcher is responsible and accountable for performing all work associated with the Dispatch Office. Working in conjunction with the EMS and Medi-Van staff the Dispatcher handles all the day-to-day and ongoing scheduling and dispatching of all ambulances and medi-vans for the Gardner, and Athol stations. The Dispatcher also has concurrent job responsibilities of scheduling staff when vacancies in the schedule occur and maintain the smooth operation of EMS and Medi-van staff at all bases. Each Dispatcher must communicate with the billing department throughout their shift when scheduling services for customers.

JOB RESPONISBILITIES

: Schedule Medi-Van and Ambulance service for customers and patients when called in conjunction with the Billing Office to ensure all insurance requirements are met Dispatches all vehicles in a timely manner including emergent ambulances by utilizing appropriate protocols for ALS vs. BLS level of care in accordance with the Medical Priority Dispatch System Follow all appropriate policies, procedures and protocols from the company in conjunctions with regional, state, professional and federal regulations Accurately establish priorities and utilize resources for dispatch in a timely manner when multiple requests are received Maintain appropriate telephone answering and radio skills and use in accordance with all policies, procedures and protocols Communicate service area directions effectively to all emergency responders and medi-van staff out on the road Complete all office required documentation in a consistent and accurate manner both manually and electronically Continuously monitor radio frequencies and respond to all communication in a timely manner Communicate any outstanding problems, issues or concerns to the oncoming shift Take appropriate action in the event of vehicle or equipment failure or other personnel issues during the shift Take appropriate action in the event of a MCI during the shift Assure all ambulance and medi-van paperwork is completed for each call and that the required billing information is attached for each station Assure cleanliness of the dispatch office and equipment and paperwork availability to ensure the office runs smoothly during shift Consistently document information required by other departments in conjunction with quality monitoring activities as assigned Participate in yearly evaluation process and goal setting for the next year Participate in investigations of complaints as it concerns yourself Attend scheduled meetings and educational offerings of our policy Participate in the orientation process of new dispatch, EMS and medi-van staff as directed Participate in any on-site inspection processes during working shift when dispatch matters are involved Provide input into policies, procedures and protocols that affect the dispatch function at Wood's Maintain current knowledge of all internal and external regulations that affect the dispatch office Act in the best interest of the patient by providing high quality of patient care to reflect well on the company and yourself Perform other duties as assigned by Management

BASIC QUALIFICATIONS

High School Diploma or GED Current certification in

BCLS/CPR

at the Health Care Provider or Professional Rescuer Level and Basic Fist Aid by any accrediting agency such as: American Heart Association, American Red Cross or the National Safety Council. This certification is to include the use of the SAED. If the dispatcher is a current EMT the First Aid Requirement is waived Computer skills and the ability to use Microsoft based software programs

PREFERRED QUALIFICATIONS

High degree of personal integrity and responsibility Ability to work efficiently and effectively with all levels of people from staff, public safety personnel, customers, patients and other members of the community Able to interact in a constructive and professional manner with all levels of people from staff, public safety personnel, customers, patients and other members of the community Effective communication skills, both verbal and written Strong interpersonal skills Ability to maintain a high level of confidentiality Ability to work independently using sound judgment and common sense Ability to handle multiple demands and tasks simultaneously Ability to remain calm in a crisis Knowledge of and familiarity with the geographical service area preferred with a firm grasp of map reading procedures

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires significant physical strength, dexterity and the ability to function in very adverse environments with exposure to numerous safety risks found at emergency scenes.

This job requires:

Ability to sit or stand for long periods of time Ability to perform repetitive motion type tasks regularly