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Office Manager/Dispatcher

Job

MIDS, Inc.

Mansfield, MA (In Person)

$57,200 Salary, Part-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/5/2026

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Job Description

Part Time Office Manager & Dispatcher facilitates the seamless intake of sensitive data and works closely with pick-up and volunteer teams to ensure efficient operations. They ensure accurate documentation, maintain facility organization, and provide in-person and over the phone troubleshooting and/or scheduling to guarantee a positive customer experience. Good Communications Skills & Superior Customer Service a must!
Responsibilities:
•
Customer Interaction:
Face to Face and Answer customer calls, gather necessary information, provide updates on service technician progress, and maintain good customer relationships. •
Scheduling & Dispatch:
Schedule service calls, create service appointments, and assign technicians to jobs based on their expertise and location to maximize efficiency. •
Record Keeping:
Maintain updated customer files, track service calls, and document outcomes of each service interaction. •
Logistics Management:
Manage technician schedules, coordinate appointments, and sometimes order necessary parts or supplies. •
Problem Resolution:
Respond to customer complaints or issues, assist with problem-solving, and help resolve delays in service. • Working with volunteer teams to maintain in-house organization and efficiency
Key Skills:
•
Excellent Communication:
Strong listening, verbal, and written communication skills are crucial for interacting with customers and technicians. •
Organizational Skills:
The ability to stay organized, manage multiple tasks, and maintain accurate records is essential. •
Computer Proficiency:
Familiarity with dispatch software, customer relationship management (CRM) systems, and Microsoft Office applications is often required. •
Problem-Solving:
The capacity to analyze situations, make quick decisions, and resolve issues efficiently in a fast-paced environment. •
Customer Service:
A strong commitment to providing high-quality service and ensuring customer satisfaction.
Pay:
$26.00 - $29.00 per hour
Benefits:
Paid time off
Work Location:
In person