Salary:

$18.00

Hourly Location:

Springfield, MA Job Type:

Full-time 12 months 40 hours

Job Number:

00415

Department:

Public Safety Administration Description This position is responsible for assisting in the communication and welfare of Public Safety as well faculty, staff and students. The Dispatcher provides dispatch and communication services including monitoring radio communications, operating and receiving radio transmissions and monitoring various equipment. Maintains accurate records and logs of all messages. Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer.

Responsibilities Duties and Responsibilities:

First point of contact for callers and parties coming into the lobby looking for assistance Assist public by answering questions, providing directions Operate a multi-line telephone system, and will direct calls to the appropriate personnel. Operate radio system to maintain communication with Police, Fire, and EMS Create Computer Aid Dispatch (CAD) entries for every incident or event that occurs with our department. Dispatch Police, Fire, and EMS to non-emergency and emergency calls Operate and monitor security cameras Monitors burglar, fire, and card access alarms and notifies and directs the appropriate personnel to respond Monitor police scanner from Springfield Police department and relays information to Personnel if calls are in vicinity of the college Submit work orders to ITS and Facilities departments Dispense keys to authorized parties following a sign out and sign in procedure Handles after hours Facilities emergencies and contacts appropriate personnel Assist with answering questions pertaining to parking Assist with kiosk in front lobby for parking registration and appeals Attend trainings as they become available Understands the importance of dealing with confidential information Operate and monitors security cameras for the campus.

Qualifications Requirements and Qualifications:

High School diploma or GED with 2 years of experience required. Associate's or vocational/ technical school degree in Criminal Justice preferred.

EMO, APCO

certifications preferred. Additional experience may substitute for some of the education. Knowledge and technical skills gained from a minimum of 2 years' experience in the field. Knowledge of City of Springfield- Geographical thoroughfares preferred. Basic level of proficiency with Microsoft Office PowerPoint, Excel, Word and Outlook, Website content updates and statistical software. Intermediate level of proficiency with Computer Aid Dispatch (CAD) Software (ARMS), CBORD, Astra Schedule, CJIS, RAVE. Able to exchange detailed and routine information to a broad range of constituents both internal and external while having access to sensitive and/or confidential information. Able to handle sensitive issues and facilitate collaboration at the highest level. Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately. Public Safety is 24/7 and coverage is always needed. 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