Operations Coordinator/ Dispatcher Heavenly Cool Appliance Repair Parkville, MD Job Details Full-time $20 an hour 5 hours ago Benefits Paid time off Qualifications Customer communication High school diploma or GED Full Job Description Overview Heavenly Cool is seeking a dependable and organized Dispatcher / Operations Specialist to manage daily scheduling, customer communication, and technician coordination. The primary responsibilities of this position are answering customer calls, scheduling appointments, dispatching technicians, monitoring service schedules, and keeping customers informed throughout the service process. The employee may also assist with basic administrative tasks as needed. Responsibilities Answer incoming customer calls, emails, and messages professionally Schedule, confirm, reschedule, and cancel service appointments Dispatch service calls to technicians based on location, availability, and workload Monitor technician schedules throughout the day Communicate delays, schedule changes, and appointment updates to customers Collect accurate customer, appliance, and service information Update customer records, job notes, and appointment details Follow up with customers regarding appointments and service updates Handle customer questions, concerns, and complaints professionally Coordinate closely with technicians and other office staff Complete basic administrative and data-entry tasks Escalate urgent or complex issues to management Maintain confidentiality of customer and company information Qualifications Strong verbal and written communication skills Excellent customer-service skills Strong organization and time-management abilities Comfortable handling multiple calls, messages, and tasks at once Able to remain calm and professional with upset customers Strong attention to detail and follow-through Dependable, punctual, and able to work independently Comfortable using computers, email, calendars, and office software Able to learn new systems and procedures quickly Good judgment and problem-solving skills High school diploma or equivalent Preferred Qualifications Previous experience in dispatching, scheduling, customer service, call-center work, or office administration Experience coordinating appointments or field employees Experience working in a fast-paced service business Familiarity with Microsoft Office, Microsoft Teams, or customer-management software

Pay:

$20.00 per hour

Benefits:

Paid time off

Work Location:

In person