Service Coordinator / Dispatcher

Service Coordinator / Dispatcher Grand Rapids, MI Job Details Full-time 2 days ago Qualifications Record keeping Customer communication Report writing Staff scheduling Mid-level Improving operational efficiency Technical support Customer inquiry handling High school diploma or GED Dispatching Organizational skills Appointment scheduling Communication skills

Full Job Description Key Responsibilities:

Scheduling & Coordination:

Coordinate and schedule service appointments for technicians based on customer needs and technician availability. Prioritize service requests and ensure timely dispatch of technicians to maximize efficiency.

Customer Interaction:

Serve as the primary point of contact for customers, addressing inquiries, providing updates, and ensuring high levels of customer satisfaction. Gather necessary information from customers to accurately assess service needs.

Communication & Collaboration:

Maintain clear communication with technicians to relay job details, changes in schedule, and customer feedback. Work closely with management to optimize service operations and implement best practices.

Record Keeping:

Maintain accurate records of service calls, technician assignments, and customer interactions using COINS. Prepare and submit reports on service performance and technician productivity.

Technical Support:

Stay informed about company products and services to effectively communicate solutions to customers.

Qualifications:

High school diploma or equivalent; additional technical training or certifications in mechanical services is a plus. Proven experience in a dispatcher or service coordinator role, preferably in the mechanical or HVAC industry. Strong organizational skills and the ability to manage multiple tasks simultaneously. Ability to successfully work autonomously and in group environments, with minimal supervision. Excellent verbal and written communication skills. Problem-solving skills with a customer-focused mindset.

What We Offer:

Competitive salary and benefits package Opportunities for professional development and training A supportive team environment Opportunity to work for a nationally known, publicly traded company, Comfort Systems USA