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Dispatcher
Job
GFL Environmental
Harrison, MI (In Person)
Full-Time
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44
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Job Description
Key Responsibilities:
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Dispatch calls to routes based upon designated route and driver location.
- Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
- Distribute, collect and review route sheets for proper days end data entry.
- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
- May perform some additional responsibilities as assigned by the Operations Manager.]
- Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
- Works with routing specialists to optimize routes.
- Fields incoming calls / emails from customers.
- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
- Records and document information from drivers and distributes to appropriate departments.
- Communicates with maintenance shop personnel.
- Must be able to communicate effectively and professionally via email, telephone and two way devices.