A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$25/hr + Full Benefits Employer of Choice! Voted Best Company to Work For by U.S. News & World Report (2025-2026)!
What We Offer:
Competitive pay (with a 3% increase yearly!) Comprehensive health, dental, and vision insurance Paid time off and holidays 401(k) with a company match Employee assistance program Employee discounts Paid training and ongoing development Opportunities for advancement A positive, team-oriented work environment And More!
Position Overview:
As a Dispatcher, you will play a crucial role in ensuring the efficient and effective operation of the Metro Mobility West Zone Contracted Services. Your primary responsibility will be to coordinate transportation services for individuals with disabilities, ensuring they receive safe and reliable transportation to their destinations. You will be the main point of contact for drivers, providing essential communication support and ensuring the smooth execution of daily operations. As a leader and communicator with our frontline staff, it is important that you embody our core values: We Care, We Do The Right Thing, We Collaborate, and We Have Fun.
Responsibility Profile:
Effectively route client trips Apply basic computing knowledge Communicate with drivers to ensure their daily success Speak with supervisors or customers to resolve problems Manage critical incidents and service disruptions Monitor and manage KPIs, including on-board time, on-time percentage, and appointment times Ensure routes are optimized for best performance
Requirements:
Strong communication and problem-solving skills Ability to multitask and work in a fast-paced environment Basic computer skills Previous dispatch or transportation experience preferred Ability to pass background check and drug screening Apply Today! Join a company recognized for excellence and committed to your success! Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family. Why Beacon Mobility We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day. Who we are Safe, reliable transportation for 100 Years Customized mobility solutions Serving students, patients, and 1,500+ communities Nearly 20,000 employees strong What we do best People First Safety Always School Bus & Special Education Paratransit Non‑Emergency Medical Alternative Student Transportation Why it matters Transportation creates opportunity Mobility builds independence Every Ride Matters
