Front Office Administrator / Dispatcher 1 year previous experience required

Front Office Administrator / Dispatcher 1 year previous experience required Comfort Solutions Heating and Cooling Osseo, MN Job Details Full-time $15 - $24 an hour 5 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Computer operation Phone answering Phone communication Computer literacy Staff scheduling Administrative experience Dispatching Attention to detail QuickBooks Data entry Appointment scheduling Communication skills Technical Proficiency Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Position Overview We are looking for a dependable and detail-oriented team member to support our HVAC service operations. This role is responsible for coordinating service calls, assisting customers, and ensuring our technicians are scheduled efficiently throughout the day. The ideal candidate is organized, communicates clearly, and can stay calm under pressure in a fast-paced environment. As a growing company, we offer strong opportunities for advancement. Team members who demonstrate initiative, reliability, and performance will have the ability to take on increased responsibilities and grow within the organization over time. Key Responsibilities Provide excellent customer service by answering calls, scheduling service appointments, and addressing customer concerns Dispatch HVAC technicians efficiently based on priority, location, and job requirements Communicate with technicians throughout the day to manage schedule changes, job updates, and completion times Coordinate with the office team to ensure smooth daily operations Enter and maintain accurate customer and job information in systems such as QuickBooks and dispatch/field service software Assist with follow-ups, confirmations, and general administrative support Qualifications Strong organizational and multitasking skills in a fast-paced environment Excellent communication skills with professional phone etiquette Ability to think critically and make real-time scheduling decisions Comfortable working with computers and learning new software systems Accurate and efficient typing/data entry skills

Job Type:

Full-time Pay:

$15.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Dispatching:

1 year (Required) Ability to

Commute:

Osseo, MN 55369 (Required)

Work Location:

In person