Duties & Responsibilities:

Customer Service

• Prompt and effective communication with Contracted Carriers, Drivers, Operations teams, Sales Reps, Sales Agents, and Customers via phone, email, & other forms of communication
• Action Oriented
• Work quickly, efficiently, and with urgency in a fast-paced environment
• Maturity
• Maintain composure, professionalism, & positive attitude under stress System Management
• Use TMS to ensure accurate & timely system updates & reporting of information regarding all functions having to do with Operational support
• Problem Solving
• Analyze needs & assist Operations to provide timely & appropriate solutions to transportation issues or problems
• Data Entry
• Maintain accurate and detailed records of carrier interactions, updates, communications, and transactions using the TMS
• Team Member
• Collaborate with Operations Team members to provide excellent customer service
• Company Representation
• Follow company policies, procedures, & guidelines to maintain company integrity & standing in the marketplace
• Other tasks & responsibilities as assigned related to freight service

Experience:

Previous call center or office experience preferred

• Previous transportation experience preferred but not required
• Strong communication skills, both verbal and written 40 WPM
• Excellent problem-solving abilities
• Work well in a team environment on-site Proficiently utilize workplace computer systems, software applications, & electronic communication

Note:

This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.