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Intermodal Dispatcher Jobs in Charlotte,NC,US
Job
W3global
Charlotte, NC (In Person)
Full-Time
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Job Description
Intermodal Dispatcher Job Summary We are seeking an experienced Intermodal Dispatcher to coordinate and manage the daily movement of containers, drivers, and equipment in a fast-paced intermodal transportation environment. The ideal candidate will have strong knowledge of rail operations, drayage logistics, customer service, and driver management. This position requires excellent communication skills, problem-solving ability, and the capability to work under pressure while ensuring on-time service and operational efficiency. Responsibilities Dispatch and coordinate drivers for intermodal container pickups and deliveries Monitor container availability, rail schedules, port appointments, and terminal operations Track shipments and provide timely updates to customers and management Communicate with steamship lines, rail ramps, ports, warehouses, and customers Manage driver schedules, routing, and load assignments Ensure compliance with DOT regulations, company policies, and customer requirements Resolve service issues, delays, demurrage, detention, and operational problems efficiently Verify billing information, load data, and delivery documentation Utilize dispatch and tracking software to manage daily operations Coordinate chassis availability and equipment control Maintain strong relationships with drivers, customers, and vendors Assist with after-hours or emergency operational needs when necessary Qualifications Minimum 2-5 years of intermodal dispatching or drayage experience preferred Strong understanding of port and rail operations Experience with container tracking systems, EDI systems, and TMS software Knowledge of FMC, DOT, and safety regulations Ability to multitask in a high-volume logistics environment Strong organizational and communication skills Experience working with owner-operators and company drivers Proficient in Microsoft Office, email communication, and dispatch software Ability to solve problems quickly and make operational decisions independently Preferred Experience Familiarity with intermodal appointment systems Knowledge of detention/demurrage management Benefits Competitive pay based on experience Health insurance Paid time off Retirement plan options Performance bonuses Opportunity for growth within the company