Dispatcher

Dispatcher Durham, NC Job Details Full-time 6 days ago Qualifications Record keeping Computer operation Report writing Phone communication Handling customer inquiries Staff scheduling English Windows Dispatching Team management Multi-line phone systems Productivity software 1 year Communication skills Entry level Time management Full Job Description Position Summary The Dispatcher schedules and notifies operators. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition. Responsibilities Maintain Detailed Logs Maintain an attendance log for operators and other appropriate staff Maintain check-out records Maintain scheduling and performance data in the event of real-time operations Accurately and appropriately document daily activities related to service Customer Service Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary Communicate effectively with operations staff regarding scheduling Maintain a professional demeanor and appearance. Managing Staff Effectively direct employees in the performance of their duties Report any staff issues to Operations Manager Perform other duties as assigned to ensure the efficient operation of the department.

Years of Experience:

Minimum of 1 year of relevant experience within the transportation industry

Language Skills:

Proficient in English both verbally and written

Requirements:

Excellent communication skills with the ability to adapt to changing situations and listen to feedback Proven customer service and interpersonal skills Attention to detail Demonstrate poise, tact, and diplomacy and have sound judgment and discretion. Excellent verbal and written communication skills Organizational and time management skills General knowledge of Windows-based computer operating systems and Microsoft Office Able to work as a member of the team Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups Ability to adapt and remain flexible in a fast-paced environment Ready to use a multi-line phone system and handle multiple tasks concurrently #VPNENewBiz VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.