HVAC Dispatcher

Description:

(This is not a remote position)

HVAC Dispatcher Key Duties and Responsibilities:

Answer incoming service calls and schedule appointments promptly Dispatch technicians to jobs based on skills, availability, and location Provide customers with scheduling updates, delays, and job status information Support technicians throughout the day with job details and clear communication Monitor routes and workloads to maximize efficiency and productivity Collaborate with service managers to resolve scheduling conflicts and prioritize urgent calls Maintain accurate service records, work orders and documentation in company systems Assist with administrative tasks such as billing, invoicing, and reporting when needed

HVAC Dispatcher Qualifications:

Previous experience in dispatching, scheduling, or customer service (HVAC or home services preferred) Strong organizational and multitasking skills with attention to detail Excellent verbal communication and customer service skills Ability to stay calm and solutions-oriented in fast-paced or urgent situations Comfortable using dispatch or scheduling software and general computer systems Team-oriented mindset with the ability to collaborate effectively

Dispatcher Benefits:

PTO (Paid Time Off) Health insurance Dental Insurance Vision insurance 401(k) 401(k) matching The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Requirements:

HVAC Dispatcher Requirements At least 18 years of age and have at minimum of three years of safe driving experience Ability to pass background check High school diploma or equivalent Authorized to work in the US for any employer

HVAC Dispatcher Physical Demands of Work Environment:

Occasionally required to stand Occasionally required to walk Continually required to sit Continually required to talk or hear Continually utilize visual acuity to use a keyboard