Responsibilities:

Receive service calls and requests, gather key details, and prioritize work based on urgency and operational needs.
Assign and coordinate schedules for field personnel or service resources to ensure timely response and coverage.
Maintain accurate records in dispatch and service tracking systems, updating job status and important notes as information changes.
Communicate clearly with customers, internal teams, and technicians to confirm timelines, relay updates, and resolve routine issues.
Monitor active assignments throughout the day and adjust schedules when delays, cancellations, or urgent requests arise.
Support call center activities by handling a high volume of inbound communication with efficiency and courtesy.
Review dispatch information for accuracy and completeness to help ensure smooth service delivery and proper follow-up.

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