CSR & Dispatcher

At Jerm's Plumbing, Heating, Air & Electric, every great customer experience begins with the first conversation. Our Customer Service Representatives and Dispatchers are the voice of the company — the calm, confident professionals who help homeowners solve problems and connect them with the right solutions. If you enjoy helping people, staying organized, communicating clearly, and keeping a fast-paced day running smoothly, we'd love to meet you. Pay & Opportunity We offer competitive hourly pay based on experience, performance, and skill level. We're looking for dependable, customer-focused individuals who take pride in providing excellent service and creating a positive experience for every customer. Benefits We believe great companies are built by investing in great people.

Benefits include:

Health insurance with company contribution Aflac supplemental coverage 401(k) with company match Profit sharing opportunities Paid holidays Paid Time Off (PTO) Paid birthday off Weekly direct deposit Ongoing training and development A Professional Team Environment Jerm's Plumbing, Heating, Air & Electric is a locally owned company focused on delivering exceptional service to homeowners throughout the Upper Valley.

Our team values:

Professionalism Accountability Teamwork Positive attitudes Continuous improvement We provide the tools, training, and support needed for our team members to succeed while maintaining high standards for customer service and communication. Growth & Development We believe in setting our team members up for success from day one.

We provide:

Structured onboarding and training Ongoing coaching and support Regular feedback and communication Clear expectations and accountability Opportunities to learn and develop new skills The Jerm's Promise Bring your professionalism, work ethic, and commitment to helping customers, and we'll provide an environment where you can grow, contribute, and be part of a team that takes pride in doing things the right way. At Jerm's Plumbing, Heating, Air & Electric, you're not just answering phones — you're helping raise the standard in home services.

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off Retirement plan Application Question(s): How many years of customer service experience do you have? Rate your computer and multitasking skills (1-5). Are you comfortable working in an office environment Monday-Friday from 7:30-4:00? What hourly rate are you seeking? Ability to

Commute:

West Lebanon, NH 03784 (Required)

Work Location:

In person