Dealership Service Drive Dispatch

Dealership Service Drive Dispatch Dealer

FLEX - 3.2

Englewood, NJ Job Details $16.50 an hour 14 hours ago Benefits Opportunities for advancement Qualifications Workflow management (operations management method) Mid-level Improving operational efficiency Dispatching Driver's License Team management Driving Task prioritization Organizational skills Manual transmission Delegation Communication skills Safety protocol implementation Full Job Description We're seeking a reliable and organized Dealership Service Drive Dispatch to assist with controlling the flow of service work through the service department of a luxury dealership in Englewood, NJ. This position plays a key role in maintaining safety, service quality, and efficiency while managing the task dashboard and ensuring client satisfaction. The ideal candidate is a hands-on leader who takes pride in maintaining high operational standards.

Key Responsibilities:

Monitor the live dashboard continuously to ensure all incoming tasks are seen, acknowledged, and moving—nothing should sit unassigned. Assign tasks efficiently based on team availability, proximity, and priority to keep operations flowing smoothly. Prioritize urgent requests (e.g., customer arrivals, vehicle pull-ups, shuttle needs) to protect service lane speed and CSI. Ensure proper task details are included (VIN, stock number, destination, notes) so workers can execute without confusion. Balance workload across the team to prevent bottlenecks, idle time, or overloading specific employees. Communicate proactively with workers and advisors to clarify requests, update statuses, and resolve issues quickly. Enforce workflow compliance (e.g., damage inspections, photo requirements, safety steps) tied to each action. Adjust and reassign tasks dynamically as conditions change (rush periods, callouts, unexpected volume). Review completed tasks for accuracy and accountability, ensuring proper closeout and identifying opportunities for improvement.

Qualifications:

Must be 18 years or older with a valid driver's license and a clean driving record. Previous supervisory or team lead experience preferred. Strong communication and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Experience driving both automatic and manual transmission vehicles preferred.

Why Join Us:

Competitive pay and opportunities for advancement. Supportive leadership and training programs. Work with a team that values safety, service, and operational excellence. Opportunities for advancement within the company. DealerFLEX specializes in full-service staffing solutions for the automotive industry, including valet, service drive management, detail, wash, and fleet operations.