Dispatcher

Harris Heating, Plumbing, Air & Electric has an immediate need for an enthusiastic, self-motivated Dispatcher . Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager. •

SERVICE TITAN EXPERIENCE A PLUS!

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DUTIES AND RESPONSIBILITIES

Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person Proactively gain and maintain a full understanding of our portfolio of products and services Effectively summarize and relay information Achieve productivity standards and goals set by the company while maintaining high quality Work well independently within guidelines and complete work without requiring follow up Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met Dedication to providing superior customer service

Job Type:

Full-time Starting Rate - $19/

HR Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekend availability

Experience:

Dispatching:

2 years (Preferred)

Work Location:

In person