Dispatch Supervisor

Company Overview:

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it's NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Overview:

Supporting local client dispatching operations on a day-to-day basis, hands on paperwork/administrative controls to maximize efficiency. Work through business continuity models to support operations through adversity.

Duties and responsibilities:

1. Customer Service Providing updates to customers on projects/goals/operational check in on pickups/deliveries Participate in customer weekly/daily calls regarding performance and planning Review potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved. 2. Driver Management & Recruiting Support driver hiring and start up initiatives by interviewing and processing drivers Evaluate driver pools and driver capabilities for busy season/special projects Match driver candidates for capabilities that match service needs Work through application questions and concerns Coordinate Recruiting and Safety departments processing of applications 3. Review Problems From Internal & External Customers Interface with customers on expectations and recent issues to help resolve Work with internal customers from cross functional departments to establish needs and processes to complete 4. Operational Tools & infrastructure Work with tools and infrastructure items Tracking and mcnally/skybitz As400 reporting Customer portals and online platforms i.e. Smartsheet 5. Administrative Support Work with administrative teams to complete orders/close out open billing items Develop reporting tools to create processed for additional revenue streams. i.e. detention and bobtail billing

Qualifications:

3-5 Dispatch supervisory experience. 5 years of dispatching experience. Ability to actively and effectively act as a team member in a professional manner and in the spirit of TEAM success. This position requires a high school education or equivalent. Relevant work experience in a logistics field, 1 year experience preferred Proficient with Microsoft Word, Excel and PowerPoint. Ability to work under pressure and meet deadlines. Ability to communicate both orally and in writing with a wide range of people.

EEO Statement:

NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #NRSIND Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.