Dispatcher

Dispatcher Req #: 0000250972

Category:

Patient Transport Status:

Part-Time Shift:

Evening Facility:

RWJ Somerset Department:

Patient Transport Pay Range:

$16.83 - $20.20 per hour

Location:

110 Rehill Ave, Somerville, NJ 08876

Job Title:

Dispatcher Location:

RWJUH Somerset Department Name:

Patient Transport Req #: 0000250972

Status:

Hourly Shift:

Evening Pay Range:

$16.83 - $20.20 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. The Dispatcher ensures effective communication between departments, transport staff, patients, and visitors while maintaining excellent customer service and operational efficiency.

Qualifications:

High School Diploma or equivalent required, Experience Previous dispatching, transportation coordination, healthcare, or customer service experience preferred Excellent verbal and written communication skills Strong organizational and multitasking abilities Ability to work independently and as part of a team Basic computer and dispatch system knowledge Strong customer service and problem-solving skills

Scheduling Requirements Part Time Evening Hours:

3:00PM 11:30PM Every other weekend and holiday Days to work varies Essential Responsibilities Provides quality customer service to customers by providing one-on-one attention to detail, Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics Determines, explains and develops dispatcher logic and transporter activities Transports patients when necessary Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to transporter availability and task completion, and follows up on issues related to service and operations. Ensures requests have been addressed in an efficient and timely manner according to departmental standards, priorities, and patient appointments Serves as a liaison between Patient Transportation and other hospital departments Assigns, collects and distributes devices and monitors daily sign-in/sign-out procedures. Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff Ensures accurate and timely dispatch of transport requests and promotes maximum staff productivity Resolves problems related to patient, visitor, staff or employee complaints and recommends solutions for recurring issues. Maintains professionalism and confidentiality in all interactions, Participates in mandatory in-service, safety programs and departmental training, Performs other duties as assigned Performance Expectations Demonstrates excellent communication and interpersonal skills Maintains accuracy and efficiency in dispatching transport requests Works effectively in a fast-paced healthcare environment Demonstrates accountability, reliability, and teamwork Adheres to all safety, infection control, and emergency preparedness policies Promotes positive relationships with patients, visitors, and staff Environment Of Care and Safety Responsibilities Adheres to standard precautions and infection control policies Demonstrates awareness of safety, security, and emergency preparedness procedures Helps maintain a safe and clean patient/work environment Follows all incident reporting procedures Attends mandatory safety and departmental in-services RWJBarnabas Health is an Equal Opportunity Employer Internal Apply External Apply